Mercedes-Benz of the Woodlands - Service Center

Service for my MBZ E300 was excellent - competent, polite, and engaging staff were superb. However, I was a little "put off" when asked to post a credit card to cover possible gas, tolls charges for m polite, and engaging staff were superb. However, I was a little "put off" when asked to post a credit card to cover possible gas, tolls charges for my loaner vehicle (this was the first time at this dealership since I purchased the car in 2017). We have two other vehicles (Audi, VW) where we are not asked to do this - in fact, the service center for Audi delivers the loaner vehicle to our home, picks up our vehicle, completes the service, returns our car and picks up the loaner at our home; we are never charged for gas or tolls. This kind of thing makes a difference as we consider our next vehicle purchase. More

Liz was very helpful. She is also very knowledgeable and has a great attitude. All the employees I interacted with were very professional. Very satisfied. has a great attitude. All the employees I interacted with were very professional. Very satisfied. More

Great service always! Richard M, my service manager, is very knowledgeable and helpful. Very please with MBTW! We will continue to do business with MBTW very knowledgeable and helpful. Very please with MBTW! We will continue to do business with MBTW More

This dealership has serviced several of our vehicles over the years with great success! Mike Lange is our Service Advisor and is always at the top of his game! the years with great success! Mike Lange is our Service Advisor and is always at the top of his game! More

Great service - very kind. Cleaned my car very nicely after service. Great follow-up - let me know there was a delay so that I did not return and have to wait. after service. Great follow-up - let me know there was a delay so that I did not return and have to wait. More

Richard did a great job! He got me in, into a loaner car, and had my vehicle serviced. He contacted me promptly when completed, excellent! car, and had my vehicle serviced. He contacted me promptly when completed, excellent! More

Mark was great. Very nice. In and out in a timely matter. Appreciated the loaner vehicle while my car was being serviced. Very clean dealership. Appreciated the loaner vehicle while my car was being serviced. Very clean dealership. More

Extraordinary service in a record time. I am definitely super happy because every time I take my MB to service the attend me like if I was the only customer they have and for that reason I can’t thank en super happy because every time I take my MB to service the attend me like if I was the only customer they have and for that reason I can’t thank enough! More

Great service and friendly staff. Very easy to make an appointment we appreciated all the staff wearing masks for safety. The staff identified the issue we had and fixed it to our satisfaction. Thanks appointment we appreciated all the staff wearing masks for safety. The staff identified the issue we had and fixed it to our satisfaction. Thanks More

I was very pleased with my experience at MB Woodlands. Great friendly and professional service. All work was done within the time frame I was given. Great friendly and professional service. All work was done within the time frame I was given. More