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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,674 Reviews

1,674 Reviews of Mercedes-Benz of the Woodlands - Service Center

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February 09, 2021

Liz took me as a first time customer through the process of getting my car serviced. she made it painless, very transparent on the pricing and did not pressure to have anything extra done. the work was comp More

by brad.a.nelson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave a review! Welcome to the MBOTW family, we are glad that your first experience with Liz was painless! We hope to see you again in the future!

February 09, 2021

Liz is terrific, always professional and friendly! Everyone at Mercedes Benz of the Woodlands’ Service Dept. has always been accommodating and efficient! Always a pleasant experience. More

by G. Hitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Surface
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We love to hear that your experience with service has been a pleasant one! We hope to see you again in the future!

February 08, 2021

Both Mark and Donald are top professionals who deliver excellent service. They seem to really care about their customers. I love Mercedes Benz of the Woodlands! More

by Wandawilson4222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic Botusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fezan Uddin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noelia Salazar-Murphy
Feb 08, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are pleased to hear about your experiences with Mark and Donald! We hope to see you again in the future!

February 07, 2021

I love MBOTW! From the moment you drive up you are treated like royalty. Service is prompt and professional. I am always offered a beautiful loaner but if I choose to wait, the lounge is comfortable More

by barbarasully
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us a review! We love to hear about your service experiences! We hope to continue to be your dealership of choice for service and to continue living up to your expectations!

February 06, 2021

After a 10 year history with Richard Harper at the Lexus company, I was pleased to learn that he was with Mercedes, the Woodlands. When it was time to buy a new car, I called him. He found the car that I More

by gsmoor
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic Botusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Harper, Noelia Salazar-Murphy
Feb 08, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us a review! We are happy to hear you were able to continue your relationship with Richard here with us at MBOTW! Welcome to the MBOTW family and we hope to see you again in the future!

February 06, 2021

This dealership and it's staff take customers 1st priority!! They are there for you all the way till you get your car and go above and beyond. I drive over 70 miles to this dealership for a reason. More

by Spatel2506
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We hope to continue to live up to your expectations and we hope to continue being your dealership of choice for years to come!

February 05, 2021

After I took delivery of my used Lexus LS460, I took it back for some service work and Aaron and his team did a phenomenal job. Super accurate and very accommodating to my needs. I fully recommend this dea More

by Hans
Recommend Dealer
Yes
Employees Worked With
Justin Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Korn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron
Feb 08, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us a review! We appreciate your kind words and love to hear that both sales and service departments were able to live up to your expectations! We hope to see you again in the future!

February 04, 2021

Service and customer service was excellent. Gaston was very good to deal with. Facilities were first class though spent little time as provided loaner. That was great for Covid risk avoidance More

by jodon54268
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reyes, Gaston
Feb 08, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are happy to hear your service with Gaston was excellent! We hope we can have the pleasure of providing you with service on your vehicle for years to come!

February 04, 2021

Service at MB of The Woodlands is fantastic! Liz is always extremely professional, and gets to know her customers! I'm on my 3rd Mercedes and won't go to any other dealership. More

by Roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review and your loyalty! We love to hear about your experience with Liz and we hope we have the continued pleasure of servicing your vehicle for years to come!

February 03, 2021

Outstanding service! I will never go to another location in north Houston. I have a real appreciation after trying to visit another location in north Houston near my home. I will continue to make the 30 min More

by Rbullock_2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your review! We appreciate your dedication to our dealership and we hope to continue serving you for years to come!

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