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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,674 Reviews

1,674 Reviews of Mercedes-Benz of the Woodlands - Service Center

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February 03, 2021

Liz was great - very efficient and the communication was spot on. Brian also kept us apprised as to what was going on with our car and it made what is usually a laborious process very easy. More

by denisebakerbw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are so glad that Liz could make your servicing experience as easy as possible!

January 31, 2021

The department helped with what was needed with care and the workers were quite knowledgeable about the vehicles. It’s always a pleasure to visit Mercedes because all the work is done in a timely manner. More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! It was a pleasure to have you here at our facility! We hope to see you again in the future!

January 31, 2021

Fred Gallucci help us get our GLK in perfect condition again. Great and prompt service. As always diagnostic and repairs were quick and in a timely basis... More

by rleon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Gallucci
Feb 02, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We are happy to hear about your service experience. We hope yo see you again soon!

January 31, 2021

Always Exceptional Excellent service with Fred Gallucci! We started off with a 2016 C300, loved it and the service with this Dealership and the brand itself. Now we have a 2019 C43 and a 2019 SL450! Merce More

by Slobenz43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred, Gallucci
Feb 02, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us a review! We are proud to have you as part of the MBOTW family and we hope to continue living up to your expectations.

January 30, 2021

Great customer service with attention to detail. Fred Gallucci us setting the tone with his leadership and customer focus. I like the streamlined way the customer is being served. More

by Erik
Recommend Dealer
Yes
Employees Worked With
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your kind words! We appreciate your business and look forward to seeing you again in the future.

January 30, 2021

Liz is simply the best. She makes it easy and seem effortless. The main reason I used MBOTW over and over. I’m glad the rest of the metro area haven’t figured how great she is. More

by RM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We love that you've received the best service possible from Liz! We can't wait to see you again in the future!

January 30, 2021

Just had our 40K maintenance along w brake work, as usual great service w a loaner MB for the day. Great service staff. Gaston Reyes has handled our service from the beginning and it’s nice to have s More

by Gdunn143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaston outstanding as usual.
Feb 02, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We glad that Gaston was able to provide you with a great service experience! We hope to see you again in the future!

January 29, 2021

MBOTW always goes beyond my expectations. I am a do it yourself kind of guy, but some things you leave to the pros. When I need service with expertise, Franks team is there. They make sure I understand my More

by RFoster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia - Parts Department
Feb 02, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review! We hope we can continue serving you with your servicing needs for a long time to come!

January 29, 2021

Just a post to let all know that MBOTW is a great place to get your MB serviced. I exclusively use Mike Lange as my service writer so can heartily and genuinely recommend him. Very professional, through & More

by yellowtestarossa
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to leave us a review! We are glad to hear that Mike has been your service advisor and that our experience with him has been great! We hope to see you again soon!

January 28, 2021

Excellent service.. and minimal waiting. Fred Galluci does a great job with the service department. I was here for servicing; very attentive service people. Highly recommend. More

by Baron@297
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Galluci
Feb 02, 2021 -

Mercedes-Benz of the Woodlands responded

Thank you for your review. We are pleased to hear about your service experience. We hope to see you again soon!

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