Mercedes-Benz of the Woodlands - Service Center

Just took my car in for service . Now the check engine light is on. I drive 100 miles a day. They told me to call road side assistance if I break down. light is on. I drive 100 miles a day. They told me to call road side assistance if I break down. More

We are fervent and loyal MB customers. So we usually bombard Richard with several wants and needs for our handful of cars. Richard has cared for us like no other Service Manager. He also is respectful bombard Richard with several wants and needs for our handful of cars. Richard has cared for us like no other Service Manager. He also is respectful, courteous, knowledgeable, humble and well….just a generally good guy! We always leave smiling after our conversations with him. He has thoughtfully taken care of our cars and always strives to make our service visits smooth and effortless. We recommend anyone of our friends or colleagues owning Mercedes to switch their service to MBOTW because of our rapport and experience with Richard. He is a gem! Thank you Richard! ~ G&E More

I specified certain items I would need on a car in order to consider purchasing another Mercedes. Marcos searched the cars available and found one that exactly fit my expectations. to consider purchasing another Mercedes. Marcos searched the cars available and found one that exactly fit my expectations. More

George Buchanan is the best. I just bought my 8th car from him this week! He is professional, knowledgeable and very impressive. Thank you George!!! from him this week! He is professional, knowledgeable and very impressive. Thank you George!!! More

If your service advisor is BUSY use mine MR.GASTON REYES MR.GASTON IS A VERY PLEASANT SERVICE ADVISOR TO WORK WITH IN EVERY SENSE AND I DON'T MIND SHARING HIM. I WILL NOT TAKE THIS OPPORTUNITY I HAVE MR.GASTON IS A VERY PLEASANT SERVICE ADVISOR TO WORK WITH IN EVERY SENSE AND I DON'T MIND SHARING HIM. I WILL NOT TAKE THIS OPPORTUNITY I HAVE TO INFLATE THE PORTION OF YOUR BRAIN THAT WE DON'T USE WITH A LOT OF INTERNATIONAL xxxxxxxxx ABOUT HIM SO WITH THAT OUT OF THE WAY,,,, JUST KNOW THAT THERE IS A VERY OUTSTANDING YOUNG PROFESSIONAL SERVICE ADVISOR AT THIS DEALERSHIP NAMED '' GASTON REYES '' More

Attentive, Courteous and Personable Service Last Tuesday I was trying to make a minute service appointment with MBOTW for an "auxiliary battery malfunction" warning. They did not have an appoint Last Tuesday I was trying to make a minute service appointment with MBOTW for an "auxiliary battery malfunction" warning. They did not have an appointment available that fit my immediate need. The person who answered the phone asked if it was OK to put me on hold for a moment. She then returned to the phone a moment later and said to come in and they would try to accommodate me. I was very grateful and immediately drove from across town to the dealership which is located near my home. I was immediately greeted by my service advisor Mark Escobar and we spoke about my concerns. He informed me that my vehicle also had a "recall" that could be attended to while the other service was being done and they also gave my car a courtesy wash. While I was waiting for my services to completed I was approached by two members of management, first Nic Botusan approached me and greeted me by name. He has a very friendly caring manner. Then a little bit later I was approached by Anthony Walding who happens to be the Service Manager. He also greeted me by name. He is very knowledgeable about the products they service and has helped me on many occasions with my current and previous vehicles. As as customer is it very important to feel that my needs are being met by the people who I entrust to provide a service. Especially my vehicle which is used, in my case, on a daily basis. Every time I visit this dealership I am confident that I have made a good if not great decision entrusting them to do the job right the first time. Over the many years that I have done business with Mercedes Benz of The Woodlands I have never been let down. I rate my experience with Mercedes Benz of The Woodlands "Beyond Exceptional". More

Pre-Paid Maintenance and Extended Limited Warranty on a CPO Arturo - thanks very much for reviewing the aspects of the above plans, the options within each and generating the paperwork QUICK QUICK. I appreciat Arturo - thanks very much for reviewing the aspects of the above plans, the options within each and generating the paperwork QUICK QUICK. I appreciate it. That makes the third MB vehicle we have collaborated on from MB of The Woodlands. Again, thanks. Steve More

60k service went great! Had my '14 GL450 in for 60k service. Big items were spark plugs and brake fluid changeout. When I arrived my usual service adviser Mark was not at hi Had my '14 GL450 in for 60k service. Big items were spark plugs and brake fluid changeout. When I arrived my usual service adviser Mark was not at his desk. His colleague Liz Rincon began the check in process and paperwork for loaner so as not to delay me. That's teamwork!. Got GL back 6 hours later. Reliable car, reliable service! More