Mercedes-Benz of the Woodlands - Service Center

Supreme Customer Service This is the first time I've used Mercedes-Benz of the Woodlands for my annual service and their customer service representatives treat me like I'm the This is the first time I've used Mercedes-Benz of the Woodlands for my annual service and their customer service representatives treat me like I'm the most important customer. This is probably standard service at Mercedes-Benz of the Woodlands but not so common everywhere else. Thank you for making my annual service a pleasant experience. More

Service maintenance Anthony Walding took care of my needs went out of his way to make sure all my needs were met! He was very professional and curtious! Anthony Walding took care of my needs went out of his way to make sure all my needs were met! He was very professional and curtious! More

Excellent Service EVERYTIME. I'm in the automotive industry and have been a consultant for over 20 years. I preach personalized service but rarely receive it from dealerships. I l I'm in the automotive industry and have been a consultant for over 20 years. I preach personalized service but rarely receive it from dealerships. I love MB of the Woodlands. They are first class in products, service and my wife and I will be there to purchase another MB as soon as her BMW lease is up! More

Most amazing experience to dat e from an MB dealer Level of service from scheduling to departure was excellent. Accommodations were spectacular and shows that this owner gets it when it comes to delive Level of service from scheduling to departure was excellent. Accommodations were spectacular and shows that this owner gets it when it comes to delivering great service. More

definition of excellence I have owned 4 different mercedes over the years. And even thou the car speaks for itself in excellence, the people and service are the reason I stil I have owned 4 different mercedes over the years. And even thou the car speaks for itself in excellence, the people and service are the reason I still love these cars. My service advisor Mike Lange has worked with me for the past 10 + years, and has done an outstanding job!!!! I have never left the dealership or service department disappointed . More

Honesty and Integrity I wanted to take a moment and recognize this dealership, Mike Lange - Service Advisor and his team for excellent customer service. We as consumers put I wanted to take a moment and recognize this dealership, Mike Lange - Service Advisor and his team for excellent customer service. We as consumers put our trust in the service department to treat us with honesty and integrity. This dealership does just that! See you on my next visit. More

Very attentive Even after you buy the vehicle, the staff is very attentive to you and make sure that all of your questions are answered and any needs taken care of. Even after you buy the vehicle, the staff is very attentive to you and make sure that all of your questions are answered and any needs taken care of. The staff is very professional and friendly. More

Help for an Out of Towner Our older E320 wagon died as we pulled into long term parking at Bush airport for what soon became the "vacation from xxxx". Rained every day, our two Our older E320 wagon died as we pulled into long term parking at Bush airport for what soon became the "vacation from xxxx". Rained every day, our two grandkids got the flu, their dog faced off a skunk and lost. When we returned two weeks later, we researched the various dealers in the Houston area to find MB Woodlands with their high rating, so had our car towed there. The manager of service personally took care of us, providing a brand new C300 loaner which we drove home to Tyler. Our car was ready two days later, but due to timing, we had to extend our use of the loaner for a trip to San Antonio before we could return it, altogether an extra week and several hundred miles more than one might reasonably anticipate...yet there was no charge for the use of the car, nor even for the tow truck that brought our car in! The repair charges were reasonable, the service folks were wonderful (we couldn't have been treated more nicely) and our car now drives like it's the one that had the vacation! More

Top-notch service! New to the area and are beyond pleased by the service department. All work done professionally & completely in true MB fashion. Impressed overall New to the area and are beyond pleased by the service department. All work done professionally & completely in true MB fashion. Impressed overall with dealership, service center, and parts department. More

Richard Metodiev Richard is always helpful and straightforward with explaining and presenting detailed options for what services are needed. Excellent customer service Richard is always helpful and straightforward with explaining and presenting detailed options for what services are needed. Excellent customer service as well as just an all around good guy to talk to. More