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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,674 Reviews
Call Service Center (936) 206-7500

1,674 Reviews of Mercedes-Benz of the Woodlands - Service Center

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February 01, 2024

My experience was way above my expectations -- Mark Escobar handled everything with perfect customer service. More

by lkz
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for your kind words, lkz! We strive to exceed expectations and provide exceptional customer service. We're delighted to hear that Mark Escobar was able to deliver that for you. We look forward to serving you again in the future. Have a great day!

January 31, 2024

Excellent customer service, very accommodative, helpful and they go above and beyond in all they do. More

by Lnakandis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Lnakandis, thank you for your kind words! We strive to provide excellent customer service and to go above and beyond for our clients. We're glad to hear that you found our team accommodating and helpful. We look forward to seeing you again!

January 30, 2024

Richard was great. Brought my 2013 diesel ML350 in for a warranty service for my first visit here, and now it runs better than it has in over 10 years. Fantastic and th More

by millermack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Miller, thank you for the wonderful feedback! We're thrilled to hear that Richard provided excellent service. It's fantastic to know that your vehicle is running better than ever. We appreciate your kind words and look forward to serving you again in the future.

January 30, 2024

Serví e advisor Juan Rentería was great to work with. He is extremely knowledgeable, friendly and helpful! He got my car serviced rather quickly. The service waiting area is among the best I have seen. V More

by Sergarza29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
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Jan 31, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Sergarza29, thank you for taking the time to leave us a great review! We're glad to hear that Juan provided you with excellent service and that you found our waiting area clean and comfortable. We appreciate your feedback and look forward to serving you again in the future.

January 30, 2024

Great customer service. Richard was awesome. He explained the additional services that my vehicle was due for & explained the cost breakdown very well. I was in and out in n More

by kp100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Kicoparra10, thank you for taking the time to leave us a great review! We're thrilled to hear that Richard provided excellent service. We appreciate your feedback and look forward to serving you again in the future.

January 27, 2024

I have visited multiple dealership in Houston and different state. This dealership in specific is outstanding as a facility with a great staff and exceptional work ethics. John Watkins is an except More

by Mohammad.ElGhanem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Rothenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John watkins
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Jan 29, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Mohammad, thank you for your kind words! We strive to provide outstanding service and maintain a great team. We're thrilled to hear that John Watkins exceeded your expectations. We appreciate your support and hope to serve you again in the future.

January 26, 2024

Visite recientemente este Dealer Mercedes Benz y la atención fue excelente. El mecánico habló personalmente conmigo y me dio unas recomendaciones que tomé en cuenta y estoy muy agradecido. En lo sucesi More

by Oscar Armando Calzadilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Oscar! Thank you so much for your kind words and for choosing our Mercedes Benz Dealer for your service needs. We're thrilled to hear that our mechanic provided you with excellent service and valuable recommendations. We appreciate your recommendation and look forward to maintaining your Vans in the future.

January 16, 2024

Service was timely and effective. Service Advisor - Jacob Abernathy was personable, professional and attentive. Overall a very good customer service experience. More

by GC.Durio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Abernathy
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Jan 17, 2024 -

Mercedes-Benz of the Woodlands responded

Hi GC, thank you for your kind words about our service! We're thrilled to hear that Jacob provided you with a great customer service experience. We appreciate your feedback and look forward to serving you again in the future.

January 16, 2024

Gaston is very always very helpful and was able to get my car fixed quickly! More

by acsmith917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Mercedes-Benz of the Woodlands responded

Hi acsmith917, thank you for your kind words! We're glad to hear that Gaston provided you with helpful and efficient service for your car. If you have any other questions or need further assistance, feel free to reach out. Have a great day!

January 15, 2024

The Service Team at Mercedes-Benz of the Woodlands, specifically Juan are outstanding!!! Thank you for making this process quick and easy! More

by chris_long
Recommend Dealer
Yes
Employees Worked With
Juan
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Jan 16, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Chris! Thank you for your kind words about our Service Team, especially Juan. We're thrilled to hear that they made your experience quick and easy. If there's anything else we can assist you with, please don't hesitate to reach out.

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