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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,674 Reviews

1,674 Reviews of Mercedes-Benz of the Woodlands - Service Center

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June 24, 2023

Service is great, they are always available when needed, explanations are great, and waiting at the lounge is as pleasant experience as it can be. More

by Jorge Toledo
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your excellent review, Jorge! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of the Woodlands to be a positive one. Please don't hesitate to reach out if you need anything else. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 24, 2023

Mark Escobar is amazing. He explained everything to me and delivered my car on time as promised More

by rina.seidel
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your feedback with us, Rina. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mark and our team, and we look forward to working with you again. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 23, 2023

One of the nicest and most professional dealerships I have ever been too in a long time. Employees were very friendly and helpful and helped me with everything I needed and more. You know the dealershi More

by Richard M.
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Martinez, Manny Hiotis
Jun 26, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for your business and this review, Richard. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 22, 2023

The dealership are always kind, courteous, and professional. I would recommend them to my friends and family. More

by Vivian.h.timm
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rosario Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 22, 2023

Mike Lange and the entire service Team always do a fantastic job. I highly recommend Mike and MBOTW. More

by matt.mckenzie
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words for Mike and the team, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 21, 2023

I use this service facility for 3 of my vehicles and the standard of service is always impeccable. Highly recommend!! Matt More

by mdemott
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Mercedes-Benz of the Woodlands responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of the Woodlands, we look forward to having you as a valued customer for many years to come! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 21, 2023

Liz Rincon ( service), was very thorough and BB is an excellent shuttle driver. Thank you. More

by naranjo838
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BB, shuttle driver was very professional and safe driver.
Jun 22, 2023 -

Mercedes-Benz of the Woodlands responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 20, 2023

I have consistently received what I like to refer to as “champagne and caviar service” at MBOTW. There was no champagne or caviar actually on offer, but I think that describes their level of service. More

by elarrycan2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 18, 2023

Appreciate that Mark Escobar arranged everything so that my car could be serviced properly. I am very appreciative that Jacob arranged to have the car delivered back to me on Saturday. I am always confident More

by ssauragealtenloh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

June 17, 2023

As always, the service was the best, professional and quick. Other companies could learn from them on how to keep loyal customers More

by markg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of the Woodlands, we look forward to having you as one of our valued customers for many more years to come! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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