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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,674 Reviews

1,674 Reviews of Mercedes-Benz of the Woodlands - Service Center

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August 20, 2024

Great service experience every time. Mark is always fantastic to work with and communicates throughout the service to keep us updated. More

by Nick.toups90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Nick! Thank you for the kind words about our service and Mark. We're thrilled to hear that you have consistently had a great experience with us. Communication is key, and we're glad Mark is keeping you informed every step of the way. We appreciate your feedback!

August 14, 2024

I recently had my tire replaced. The service was quick and John kept me informed of the status. When additional issues were discovered, John explained to me what was going on. He eve More

by micheleword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Michele! Thank you for sharing your positive experience with us. We're thrilled to hear that John provided you with excellent service and went above and beyond by keeping you informed every step of the way. We appreciate your feedback and look forward to serving you again in the future.

August 13, 2024

Very patient with a new owner. Prompt and courteous. Explained everything. Made recommendations to help. More

by CP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Mercedes-Benz of the Woodlands responded

Hi CP, thank you for taking the time to share your experience with us! We're thrilled to hear that you found our team patient, prompt, and courteous. It's great to know that our recommendations were helpful to you. We appreciate your feedback and look forward to serving you again in the future!

August 10, 2024

Recently had my MB windshield replaced. Dealership did a fantastic job, and my service advisor, John, was top tier. More

by lesliebx3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nic Botusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Leslie! Thank you so much for sharing your positive experience with us. We're thrilled to hear that our team, especially John, provided you with top-tier service during your windshield replacement. Your feedback means a lot to us and we appreciate your support!

August 09, 2024

Isaiah Martinez is my go to service advisor. I’ve been going to Isaiah for many, many years now. Followed him from the Houston North location. He’s always looking out to make sure I take care of More

by DEllis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Martinez
Aug 12, 2024 -

Mercedes-Benz of the Woodlands responded

Hi DEllis, thank you for taking the time to share your positive experience with Isaiah Martinez! We are thrilled to hear that he has consistently provided excellent service for many years. We appreciate your loyalty and look forward to continuing to provide top-notch car care in the future.

August 09, 2024

Always a great experience at Mercedes-Benz of the Woodlands. Their customer service is the reason why we will never buy a Mercedes from any other dealer or have our cars serviced anywhere else. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Mahana
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Mercedes-Benz of the Woodlands responded

Jeff, thank you for your kind words and loyalty to Mercedes-Benz of the Woodlands! We strive to provide top-notch customer service and are thrilled to hear about your positive experiences. We appreciate your support and look forward to continuing to exceed your expectations.

August 09, 2024

John was very informative during the process of service very professional and friendly made the experience less stressful. More

by seadot71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Mercedes-Benz of the Woodlands responded

Hi seadot71, thank you for taking the time to leave such positive feedback about John! We are thrilled to hear that he was able to provide you with informative and professional service. We appreciate your kind words and look forward to serving you again in the future.

August 09, 2024

I have purchased two cars from Mercedes-Benz of The Woodlands. Excellent service! When it comes time to purchase again, they will be my first choice! I also use them for service and have no complain More

by K8Bihm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Mercedes-Benz of the Woodlands responded

Hi K8Bihm, thank you so much for your kind words! We're thrilled to hear that you've had excellent experiences with us at Mercedes-Benz of The Woodlands. We look forward to being your first choice again in the future for all your automotive needs. Thank you for choosing us!

August 08, 2024

Just had my annual inspection done at MB - The Woodlands. As usual, the experience was great. All the staff I've encountered there were friendly and professional. I highly recommend this dealership. More

by GregD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Greg, thank you for sharing your positive experience with us at Mercedes Benz of The Woodlands. We are thrilled to hear that you found our staff to be friendly and professional during your annual inspection. We appreciate your recommendation and look forward to serving you again in the future.

August 07, 2024

Always service my vehicle here. Liz in the service department always helpful and goes way beyond to help out. Also love the ice cream provided in the waiting area. Keep it up, will More

by cool14me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Mercedes-Benz of the Woodlands responded

Hi cool14me, thank you for your kind words! We're thrilled to hear that Liz always goes above and beyond to assist you during your visits. We're glad you enjoy the complimentary ice cream too! We look forward to welcoming you back for your next service appointment.

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