Mercedes-Benz of the Woodlands - Service Center

Service is always excellent! And John Watkins goes the extra mile. Need help, call John! And John Watkins goes the extra mile. Need help, call John! More

Excellent service, start to finish! Special shoutout to Isaiah and the outside crew! They’re tops! Special shoutout to Isaiah and the outside crew! They’re tops! More

Easy to complete on-line service appointment for my 8 yr old MB. Arrived at 7am and my complimentary, almost new, Loaner was immediately available. Scheduled service was performed the same day. Great tea old MB. Arrived at 7am and my complimentary, almost new, Loaner was immediately available. Scheduled service was performed the same day. Great team work by all the service dept folks - especially Liz R and Juan R. Thanks again, Steve More

I took in my 2023 GLE for "B" Service and Recall check last week Wednesday 07/24. On getting to the Dealership, a Loaner car was already waiting for me. Service took a couple of days and while this went o last week Wednesday 07/24. On getting to the Dealership, a Loaner car was already waiting for me. Service took a couple of days and while this went on, I was always updated with the job status, thanks to my Service Manager Gastrom. I will always use and recommend the Mercedes Benz of The Woodlands to my friends and colleagues for anything to do with their vehicles. My car was picked up on 07/30 morning. More

Stress free, simple, easy maintenance appointment this week. They even surprised me with new wipers. They constantly exceed my expectations in the service department. week. They even surprised me with new wipers. They constantly exceed my expectations in the service department. More

The professionalism and genuine care for customers is truly commendable. I felt valued throughout the entire process, and it reassured me that I made the right choice in choosing MB Woodlands dealership. truly commendable. I felt valued throughout the entire process, and it reassured me that I made the right choice in choosing MB Woodlands dealership. More

Yesterday I had dropped my car off for its annual service earlier than my appointment. Mark, my advisor and the transportation team were very accommodating to my busy schedule. I was transported to my of earlier than my appointment. Mark, my advisor and the transportation team were very accommodating to my busy schedule. I was transported to my office and pickup at the time requested for my return. Customer service was great! More

Service advisors always professional and prompt. My constructive feedback would be to add more employees on driveway during check-in process. There used to be more, but recently they’ve has been sev My constructive feedback would be to add more employees on driveway during check-in process. There used to be more, but recently they’ve has been several minutes wait before being acknowledged and checked in. That said,, satisfaction remains high. More

My experience at MB of The Woodlands was excellent as always. Greeted with a smile and quick service, my vehicle was ready in no time. Even with very short notice, the Service Dept got me in on a busy Fr always. Greeted with a smile and quick service, my vehicle was ready in no time. Even with very short notice, the Service Dept got me in on a busy Friday, provided a beautiful loaner vehicle and I picked my vehicle up Saturday afternoon. Thanks, MB of TW! More

Recently had my 2013 ML serviced. The customer waiting area was clean and welcoming ( great breakfast sandwiches and muffins!). Services were completed timely. Mark Escobar, as always The customer waiting area was clean and welcoming ( great breakfast sandwiches and muffins!). Services were completed timely. Mark Escobar, as always, was a pleasure to work with.. More