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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,674 Reviews
Call Service Center (936) 206-7500

1,674 Reviews of Mercedes-Benz of the Woodlands - Service Center

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January 10, 2023

Excellent service and staff attention was very helpful in review of quality work completed and status of future efforts. More

by rpherbst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

January 08, 2023

Great customer service and attention. The cafeteria area for customers gives a great space for waiting and working at the same time. The service time took exactly as offered at the begi More

by Jmbueno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosario Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

January 07, 2023

Wonderful Advisor: Mark Escobar. Awesome service. Great refreshments especially the breakfast tacos and hot chocolate. More

by Thankful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department staff.
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Jan 08, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Mark delivered such a great experience! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

January 07, 2023

Excellent service visit! Liz Rincon was very helpful and efficient. Check in and check-out were both handled professionally and expeditiously. Work was completed on time and More

by Keith K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you, Keith! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

January 07, 2023

Went to get an oil change and to see why the volume on my radio wasn’t working. They were able to resolve the issue! More

by Mthammavong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for choosing Mercedes-Benz of the Woodlands. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

January 06, 2023

I'm treated like someone really special and important every time I go in for service at Mercedes Benz of The Woodlands! And, ALWAYS a job well done!! More

by Riley0408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Mourtada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaston Reyes (5 Stars)
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Jan 08, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

January 06, 2023

Mike Lange is the reason I purchased another Mercedes. He I kind, honest and trustworthy. I feel safe bringing my vehicle to him for service More

by Kathy dean1517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2023 -

Mercedes-Benz of the Woodlands responded

Thanks for sharing about your experience with Mike here at Mercedes-Benz of the Woodlands. We appreciate your business, Kathy, and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

January 06, 2023

Great customer service! Love the pickup & delivery option! Always a great experience with Mercedes Benz of The Woodlands! More

by H. Gernaat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2023 -

Mercedes-Benz of the Woodlands responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of the Woodlands, we look forward to having you as a valued customer for many years to come! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

January 05, 2023

I’ve had two service appts and they both went great. I was extremely satisfied. More

by kshedwin
Recommend Dealer
Yes
Employees Worked With
Paula Alpha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Hiotis
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Jan 06, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of the Woodlands. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

January 02, 2023

This Mercedes Dealer stands behind its workmanship and repairs, with attention and solutions to all our concerns, and Outstanding personalized service, with text and email as well as door to door automob More

by g.kavadias
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
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Jan 03, 2023 -

Mercedes-Benz of the Woodlands responded

Thank you for choosing Mercedes-Benz of the Woodlands. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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