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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,674 Reviews

1,674 Reviews of Mercedes-Benz of the Woodlands - Service Center

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November 18, 2022

Outstanding customer service from Liz (as always). Friendly service, no issues. Very professional and time efficient More

by Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for your business and this review. We're happy to hear Liz and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 17, 2022

I brought my GLE350 in because the auxiliary battery showed it was not holding a charge. Mark Escobar come over and got me taken care of immediately. While I was waiting I decided to ask about a radiato More

by Don Raines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your excellent review! I am so glad Mark had the opportunity to work with you to make your experience with us here at Mercedes-Benz of the Woodlands a positive one. Please don't hesitate to reach out if you need anything else. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 17, 2022

I have always trusted my Mercedes to Mercedes-Benz of the Woodlands! The service is very reliable and I have always been treated as family! I will always bring my vehicle to them for any service! More

by Amc2ride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
Nov 17, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 16, 2022

The service advisor was professional and knowledgeable about my service requirements. Good employee, try to retain More

by Eric Denton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Martinez
Nov 17, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Eric, and don't hesitate to let us know if we can be of further assistance. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 15, 2022

The waiting area was great and there were a lot of amenities that made my time easy also Juan in the sprinter services was really kind and communicated well More

by Jemine Oakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 15, 2022 -

Mercedes-Benz of the Woodlands responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Jemine, for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 14, 2022

They work hard to make the service visit pleasant from the person that greets you to the service person to the person who brings out the car. More

by mgt
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of the Woodlands, we look forward to having you as one of our valued customers for many more years to come! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 13, 2022

I appreciate the professional, efficient and proactive service on my SUV at Mercedes of The Woodlands. More

by GK
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of the Woodlands, we look forward to having you as one of our valued customers for many more years to come! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 13, 2022

Great and professional service. . They performed my service and cleaned my vehicle like new. The service advisor was very helpful. More

by Sladysafe22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 12, 2022

Honestly, the best service department I have ever worked with and I have had really bad experiences with other dealerships. Friendly, quick, professional and top rated customer service and it doesn't matter More

by lonnadeluke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston and the nicest man checked me out bc Gaston was with another customer but unfortunely I do not remember his name
Nov 14, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

November 11, 2022

Gaston was great; appreciate the terrific service and quick turnaround. Loaner car is appreciated, as well. More

by Sutton_alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston
Nov 11, 2022 -

Mercedes-Benz of the Woodlands responded

Alex, Thank you so much for your kind words Gaston, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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