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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,674 Reviews

1,674 Reviews of Mercedes-Benz of the Woodlands - Service Center

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June 13, 2024

Excellent Customer Service & Quality of work performed by Justin & Mark at the Mercedes-Benz of The Woodlands Service Center. Thank You!!! More

by rtdowlearn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of the Woodlands responded

Hi rtdowlearn, thank you for taking the time to share your positive experience with us! We're thrilled to hear that Justin and Mark provided excellent customer service and quality work. We appreciate your feedback and look forward to serving you again in the future.

June 12, 2024

I have had Mr. Martinez as my advisor for many years. Always so pleasant and professional. My service was completed in a very short time and it was a pleasure to wa More

by dickakianj@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isiaiah Martinez
Jun 13, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your positive experience with Mr. Martinez and our service department. We are delighted to hear that you found our waiting room clean and comfortable. We appreciate your loyalty and look forward to serving you again in the future.

June 12, 2024

Always have a great experience when I bring in my car. Mark is my advisor and he communicates clearly, sets expectations and provides great customer service. Really appreciate it! More

by sandrapineauboddison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Sandra, thank you for taking the time to share your positive experience with us! We're thrilled to hear that Mark provided you with excellent customer service and clear communication. We appreciate your business and look forward to seeing you again soon!

June 11, 2024

Very fast and efficient service while I waited for my vehicle. And the waiting area has all the items (tables, refreshments) to make the waiting experience very pleasant. More

by pwmdot
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Mercedes-Benz of the Woodlands responded

Hi pwmdot! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our service fast and efficient, and that you enjoyed our waiting area amenities. We appreciate your feedback and hope to see you again soon!

June 08, 2024

John treated me when I arrived and made sure to let me know how long it would take and stopped by often to give updates and washed my car. More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Watkins
Jun 10, 2024 -

Mercedes-Benz of the Woodlands responded

Dean, thank you so much for sharing your positive experience with us! We are thrilled to hear that John provided excellent service and kept you informed throughout your visit. We appreciate your feedback and look forward to serving you again in the future.

June 07, 2024

I was truly pleased with my service on 6. 6.24. Even though my service need was somewhat small, I was afforded Exceptionally Great Service from the MBOTW and my Service Advisor, Mr. Mark Es More

by A Senior Dream Comes True
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you so much for sharing your positive experience! We are thrilled to hear that Mr. Mark Escobar provided you with exceptional service. Our team at MBOTW is dedicated to ensuring that every customer receives the best care possible. We appreciate your loyalty over the years!

June 05, 2024

Had my car serviced at this dealership was very satisfied with the service advisor he informed me what was being done and time it would take. The waiting area was clean and inviting. Would highly recommend More

by Smitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iziah
Jun 06, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Smitty, thank you for sharing your positive experience with us! We're thrilled to hear that you were satisfied with the service provided by our advisor and that you found our waiting area clean and inviting. We truly appreciate your recommendation and look forward to serving you again in the future.

June 04, 2024

MB The Woodlands sent me a reminder of break checkup, and they inspected the brakes for free! Great service! More

by GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Mercedes-Benz of the Woodlands responded

GG, we're thrilled to hear about your positive experience at MB of The Woodlands! It's great to know that you found our reminder and brake inspection service helpful. Thank you for choosing us for your automotive needs, we appreciate your feedback!

June 02, 2024

Service done in a timely manner and with the utmost professionalism. Juan and the team that work and service the vans do a great job and keep customer satisfaction as job #1. More

by regard-kin.0c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
Jun 03, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words, regard-kin.0c! We are thrilled to hear that Juan and the team provided you with excellent service. Customer satisfaction is our top priority, and we are glad to know that you had a positive experience with us. We look forward to serving you again in the future!

June 02, 2024

Used Mercedes Benz of the Woodlands several time for work on two of my Mercedes. Always superb service and Gaston Reyes is an excellent service receptionist to deal with, who is very knowledgeable, helpful More

by Mick R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your positive experience, Mick! We're thrilled to hear that Gaston provided exceptional service during your visits. Our team at Mercedes Benz of the Woodlands appreciates your loyalty and we look forward to serving you again in the future.

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