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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,676 Reviews
Call Service Center (936) 206-7500

1,676 Reviews of Mercedes-Benz of the Woodlands - Service Center

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May 22, 2022

I never cringe when I need to bring my vehicle in for service here. Your service and people are top notch! More

by Chuck M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda & not sure of the gentlemen's name that helped me when I arrived-B
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May 23, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Chuck, and don't hesitate to let us know if we can be of further assistance. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 22, 2022

Awesome experience from service Valets, to service managers to sales team. This group delivers a very fast, friendly and efficient service and sales experience. More

by JSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Surface
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosario Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erich Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of the Woodlands. Please don't hesitate to reach out if you need anything else. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 21, 2022

Quick and easy State Inspection. ..no hanging around and even washed the car while I was having a coffee More

by Another MB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Watkins
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May 23, 2022 -

Mercedes-Benz of the Woodlands responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 21, 2022

Courteous and friendly service. Comfortable customer waiting area. Relaxed and stress free atmosphere. Convenient location. Keep up the good work. More

by arvpai
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2022 -

Mercedes-Benz of the Woodlands responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of the Woodlands, we look forward to having you as one of our valued customers for many more years to come! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 20, 2022

Great service every time we come. All the employees are friendly and helpful. Thank you! More

by Wham209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Every one in driveway when you drive in!
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May 23, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 18, 2022

Richard , my advisor was great. Appointment took longer , almost two weeks, that’s long. Hope it will improve Thanks More

by Dr. Moonat
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2022 -

Mercedes-Benz of the Woodlands responded

We appreciate your business and our team looks forward to serving you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 18, 2022

The experience and service was great! I feel very comfortable in going to MBOTW for service. The place is very nice, clean, and relaxing. I was happy that they found and returned my mi More

by Debbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noelia Salazar-Murphy
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May 18, 2022 -

Debbie responded

Thank-you

May 18, 2022

The customer service is exceptional at Mercedes-Benz of the Woodlands. My family owns 4 vehicles- Mercedes, Toyota, Mini, Mazda. The service at MBOTW is by far the best! More

by jurismgreen02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reyes, Gaston
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May 19, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our team, and we look forward to working with you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 18, 2022

Very prompt to arrange for my car to be checked and returned well clean and washed. More

by leoflindak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes 4 stars
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May 19, 2022 -

Mercedes-Benz of the Woodlands responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

May 18, 2022

Cannot ask for a better service experience than what you get at Mercedes-Benz The Woodlands. More

by rrmays
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

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