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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,678 Reviews
Call Service Center (936) 206-7500

1,678 Reviews of Mercedes-Benz of the Woodlands - Service Center

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March 22, 2022

Great customer service! Car had a problem. Brought it in that morning and they got on it right away and fixed the problem! More

by CM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2022 -

Mercedes-Benz of the Woodlands responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of the Woodlands. We appreciate your business and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749

Mar 23, 2022 -

Mercedes-Benz of the Woodlands responded

CM, thanks for taking time out of your day to review us. We dedicate ourselves in giving our customers the best service. See you next time!

March 21, 2022

Excellent communication with our service writer and knowledgeable tech that addressed all of my "customer states" comments without adding unnecessary services. My car was returned promptly with all cl More

by NMV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech 86181
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Mar 22, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of the Woodlands.

March 19, 2022

This dealership is always attentive friendly and helpful. My recent service was completed on time per my expectation. Donald is awesome! More

by Chip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words for Donald and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Hi Chip, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. We look forward to seeing you again soon! Have a great day!

March 19, 2022

Had service performed on my GLE 350. Service and experience was great. Thanks Steven, Nelly and the MBOTW team. More

by Shawn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you, Shawn, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Hi Shawn, thanks for the great review. Have a wonderful day!

March 18, 2022

Very well done. Mike Lange had me in and out in just over two hours for the 20K service. He explained everything well. More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you! We appreciate your business, Linda, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of the Woodlands.

Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Hello Linda, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!

March 18, 2022

Your service rep was excellent to work with. He was informative, helpful, and having my vehicle serviced there was a pleasure. You have a great team! More

by Bertrem5157
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lange
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of the Woodlands. Please don't hesitate to reach out if you need anything else.

Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

So glad you had a great experience, Bertrem5157. We look forward in serving you again. Have an amazing day!

March 18, 2022

Great dealer with excellent customer service and a lot of snacks and drinks and coffee. More

by aoudeaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nic Botusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Osawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Really glad you had a positive experience. Thanks for reviewing. See you next time!

March 18, 2022

Awesome Customer Service. Anthony took the time to answer all my questions. I highly recommend them. More

by Pattyg816
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Surface
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Thank you so much for your kind words, Patty, and for taking the time to leave us this wonderful feedback!

Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Hi Pattyg816, thank you so much for the review. We look forward to serving you again soon! Have an amazing day!

March 18, 2022

Coming from Chicago, I'm new to the dealer and they immediate showed a great difference in serve by letting me know about warranty on this particular service purchased ,, something my old dealer didn' More

by jvillaltajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of the Woodlands, we look forward to having you as one of our valued customers for many more years to come!

Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Hi jvillaltajr, glad to learn your experience was a positive one. Hope to see you again soon! We look forward in serving you again in the future!

March 17, 2022

Always a good customer experience; comfortable waiting area, efficient service and quick response to requests. More

by jjraider95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Reyes
Report | Print
Mar 21, 2022 -

Mercedes-Benz of the Woodlands responded

Hi jjraider95, thank you so much for the review. We look forward to serving you again soon!

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