Metro Mazda of Mesquite

Disingenuous Dealer My daughter purchased a Mazda 3 Turing from this dealership. This is her first time purchase and the finance manager who initially took care of the My daughter purchased a Mazda 3 Turing from this dealership. This is her first time purchase and the finance manager who initially took care of the matter was borderline rude. He openly told my daughter and my wife it was "very frustrating" for him to help us. GSM intervened and took care of the matter. However, now she wanted to buy an extended "Mazda Extended Total Confidence" warranty. After many phone calls and back and forth the Sales Manager agreed to a price. When she went to purchase the warranty the whole story changed. They offered a 3rd party warranty. When she inquired on why Mazda warranty was not offered as negotiated, his response was Mazda "does not offer any extended warranty". That is a false statement. Mazda like all manufactures do offer warranty. They may want to sell 3rd party warranty for heavy markup purposes. For a representative of a manufacturer to even deny selling the company warranty shows their lack of confidence in the product they represent and sell. Never ever will buy a vehicle from this dealer again More

Very pleasant experience… A new vehicle purchase can be a very stressful experience. The sales personnel I dealt with did not employ high pressure sales techniques and were ve A new vehicle purchase can be a very stressful experience. The sales personnel I dealt with did not employ high pressure sales techniques and were very knowledgeable about their product line and were able to answer all my questions and concerns… More

Nice experience… Made an appointment for a safety recall and a 5k maintenance… had expected the service to be around 3-4 hours and was going to use their courtesy shut Made an appointment for a safety recall and a 5k maintenance… had expected the service to be around 3-4 hours and was going to use their courtesy shuttle service for a ride home… The service advisor assured me the service would not exceed 1.5 hours so I decided to wait…in almost exactly 1 hour and 30 minuets the car was ready…very satisfied! More

Great processes and professional people. Working with TJ Shoola was great. TJ is friendly, professional, and is well informed about the cars. The leasing process was pain-less and customer f Working with TJ Shoola was great. TJ is friendly, professional, and is well informed about the cars. The leasing process was pain-less and customer friendly. Job well done More

Happy daughter The task of buying a car can be a beating. The experience here was anything but that. Emily was patient with my daughter as she sorted thru the many c The task of buying a car can be a beating. The experience here was anything but that. Emily was patient with my daughter as she sorted thru the many choices of vehicles. The business side of the deal was not difficult or unpleasant. More

Not impressed I set an appointment with a sales rep, when I get there, he was not there. I was told he was off that day. The truck was sold that I was there to look I set an appointment with a sales rep, when I get there, he was not there. I was told he was off that day. The truck was sold that I was there to look at. (Not a huge deal). But they only offered me not even half off what my car is worth for trade. I understand that they need to make something by selling the car back, but to low ball the offer so much turned me away instantly More

Jared (J Rod) was great. Very attentive. Jarrod Smith was great and had a great sense of humor. Staff was great and enjoy the car. Just a wonderful experience. I will absolutely recommend Jar Jarrod Smith was great and had a great sense of humor. Staff was great and enjoy the car. Just a wonderful experience. I will absolutely recommend Jarrod and Mazda of Mesquite again. More

Carrie is so attentive and knowledgeable I bought my car in 2014 and always bring it to get service. I believe that at one point the service advisors were changed (maybe when new owner took o I bought my car in 2014 and always bring it to get service. I believe that at one point the service advisors were changed (maybe when new owner took over) and my experience going there now it's better than ever. Carrie is my service advisor and hope she never leaves Mazda. More

Excellent Experience From the start to finish under 2 hours. Great sales team. No back and forth. They also had the car I wanted in the perfect color and trim. From the start to finish under 2 hours. Great sales team. No back and forth. They also had the car I wanted in the perfect color and trim. More