Mission Viejo Kia

the best buying experience Shawn and Anthony were great and the buying experience was by far the best I have ever had and would recommend these salesman and store to anyone. Shawn and Anthony were great and the buying experience was by far the best I have ever had and would recommend these salesman and store to anyone. More

Poor Customer Service from Service Department When I pulled up to do my brakes Miguel (the service advisor manager) was waiting to berate me over some comments I said on an Acura survey regar When I pulled up to do my brakes Miguel (the service advisor manager) was waiting to berate me over some comments I said on an Acura survey regarding my earlier experience. he said I should have come to him first and said that I wrote some personal comments there.. I said I do not remember it was a while back...... he was very belligerent and argumentative saying that I do remember . I said so be it even though I do not remember. Is this any way to treat a customer? (treated/interrogated like a crook) he said he thought we had a repoire but after my poor previous experience their actions ruined that relationship to an irrevocable end. (i.e. waiting 3 hours for an oil change with no status on my vehicle because they were simply backed up and could not handle the traffic, maybe they overbooked I do not know; as Randy the service advisor told me that day as an excuse as to why my car was late was because of how busy they were and he had to cancel all the afternoon appointments......wow maybe they should not be in business if they can not handle the workload) By the way Acura corporate wasn't too pleased with Randy's statement of having to cancel the afternoon appointments. Maybe you should get rid of Miguel he is bad for business!!! Correct me if I am wrong but customers have rights here and I had a right to complain...... in this line of work, if you can not handle criticism(there will be friendly customers then there will be rude customers) then Miguel needs to find another job. he was crying over customer comments. When I went inside the other customers saw this as well I could tell by the look on their faces. Elaine and the other service advisors ignored me, they knew what was going on. My friends said Miguel was wrong almost as if seeking an apology from me for posting a truthful negative review. I ought to report them to the better business bureau. By the way, I would like to know what the personal derogatory comments I said in the survey were...... maybe he is so sheltered he never heard the truth before, I try to be as diplomatic as possible without getting personal,....... again another excuse for him to blame onto the customer.. not acceptable in any line of business An apology letter would suffice at this point. No customer should be singled out and berated as I was...... they should take the comments and learn from it moving forward instead of seeking a personal vendetta for my complaint. You should help the customer not hurt, especially Miguel being a service manager he should try to placate the situation and earn my business after the previous fiasco; not take it personal and attack the customer......what kind of manager is he? instead of taking it personal and making it worse. AGAIN YOU HAVE NO RIGHT WHATSOEVER TO TREAT A CUSTOMER IN THIS MANNER! No excuse can justify Miguel's argumentative taunting behavior. Again moving forward I would request an apology letter. I should sue them for such treatment such as defamation of my character. More

Refused to warranty repair improperly installed antenna While my Acura was under warranty, I began having an intermittent XM reception problem. I assumed that trees were blocking the signal, and ignored the While my Acura was under warranty, I began having an intermittent XM reception problem. I assumed that trees were blocking the signal, and ignored the issue. By the time I was out of warranty, the reception problem continued to degrade terribly. In researching this online, I found an Acura Service Bulletin 13-010, and many customers discussing my problem. It seems that during Antenna Fin roof installation, a wire was bent that ultimately cracked. The Service Manager at this dealership Miguel Anaya, declined to make an exception, and denied my request to fix my problem under warranty. Acura became aware of this widespread problem early on, but chose not to notify their customers. Most people would agree that an antenna wire is not a maintenance item and should last the life of the car. Don’t you? I think this dealership and Acura made the wrong call on this one in trying to save a few bucks . More

Randy Bustamante cares about his customers My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with R My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with Randy on their car in the past and explained there might have been a residual fluid leak from a previous service. He immediately calmed my parents, investigated the car and most of all impressed them with his professionalism and customer service. They will I'm sure tell their entire circle of car buying friends to trust Norm Reeves Acura of Mission Viejo thanks to Randy's consistent and honest efforts at putting the customer first! It's not every day that I can say this about a dealer service manager...but Randy is an exception! More

Everything seemed great until the next day I purchased a "CPO" 2013 Acura TSX on Dec 30, 2014. Everything seemed good; the negotiation with Mr. Barrette was pleasantly honest and accommodating I purchased a "CPO" 2013 Acura TSX on Dec 30, 2014. Everything seemed good; the negotiation with Mr. Barrette was pleasantly honest and accommodating and I did not feel like there was any BS going on. I was also assured that they vehicle had undergone a "Strict comprehensive inspection" and that anything cosmetic, etc. had been addressed and fixed. Seemed legit at the time, however the next day when it was not raining and I had a chance to wash the car I noticed strange touch up paint on the hood of the car which should not have passed inspection, there was a chip in the windshield that I think was hidden under the rain of that day, the driver side window makes a noise as if it will break at some point and when I attempted to address this with the dealer's service department I was basically told that I should have pointed this out before taking delivery of the vehicle. Fine, I can deal with that. However this past Saturday I went to change the oil (swap out for synthetic and a real oil filter) I noticed that the drain bolt was torqued on so tight that a high powered professional impact drill could not loosen it at all. On top of that the crush washer that is supposed to always be installed is nonexistent. Needless to say I contacted the dealership's service department again and was given the runaround and told that this might take at least an hour and that no appointments are available. All I was asking for was to loosen the bolt enough for me to drive the car back home to change the oil myself. I do not see why this would take any longer than 10 minutes. I advised the service person that I will have to figure it out and tried numerous other dealerships in OC that would not help me. I called back and spoke to the receptionist/service appointment person who apologized for the situation and said she would have a service advisor call me back first thing Monday morning. Needless to say it's 12:30pm on Monday and I have not heard a thing from the dealership. More

Overall a very positive sales experience Was in the market for a new TLX for my daughter so I internet shopped half a dozen local dealers. Terry (the internet manager) gave me the second best Was in the market for a new TLX for my daughter so I internet shopped half a dozen local dealers. Terry (the internet manager) gave me the second best price but I found his responses were very professional. I took awhile to buy and he checked in with me every 10 days or so just to see if he could help. I even asked him for a price quote on the ILX so I may have seemed wishy-washy to him, but he gave me a prompt response. Finally decided to visit the dealership for a TLX test drive and to check out all the color combinations. Upon arrival Terry led me to David Crawford who took us all out for the test drive. David took us on an extended drive and pointed out all of the car's attributes. After we returned to the dealership he showed us how all the gadgets worked and all available color combinations. My daughter told me that David was a nice respectful person who was not pushy and seemed genuinely concerned about doing best for us. He actually spent an hour and a half with us and this was when the dealership was quite busy. One of the best salespersons I have run across! Ten days later we decided to buy and e-mailed our color preferences to Terry. He checked his future deliveries and told me only one was coming in within 30 days and asked me if I wanted it. I told him I had a better price from another dealer (didn't tell him the price) and he promptly gave me an even better price so we had a deal. Arrived at the dealership and started the paper processing. David went through everything and forwarded it to Johnny Gonzalez in finance. We never talked price but once we got to financing the price shown was the agreed upon price. Johnny went through all the paperwork to make sure everything was in order (especially that we received the Acura College Grad credit). He was very helpful and wanted to make sure we understood everything. He did try to sell us the extended warranty program (Acura Care) at a dealer inflated price (seemed like that was a mandatory job assignment) but I politely declined and that was it. Total processing time was two hours... Went back to David who made sure all of my questions were answered before I drove off. He also gave me a coupon for complimentary oil change. In the week after the purchase both David and the general sales manager called to thank me for my purchase and to let me know if I had any problems to let them know and they would fix it. Overall a very positive sales experience. More