Mission Viejo Kia

This is the second lease that I have done with Matthew at Norm Reaves. The experience has been great each time. They are professional and low pressure. I have leased many cars over the years and they have pr Norm Reaves. The experience has been great each time. They are professional and low pressure. I have leased many cars over the years and they have provided the best experience over all. They have a great team. They do what they say they will do. No games or hassels. More

I dropped my car, a TSX for service of transmission in the morning. They were supposed to call me back during the day to let me know what's wrong with it. He never did. The next day went by and by 3 p.m. the morning. They were supposed to call me back during the day to let me know what's wrong with it. He never did. The next day went by and by 3 p.m. I decided to call - only to get to his voice mail. By the end of the day he did call me to say they're still working on it and it should be ready the next day. Again no calls till I did call myself to be told it is ready. When I picked up the car it had grease stains all over the steering wheel and the door panel. They need to understand what customer service is about. I would try Tustin Acura or the Anaheim dealer next time. More

Originally stopped in to test drive a new Acura but, then saw a pre-owned Toyota Prius on the lot that I eventually bought. Dr. Nick greeted me with a smile and needless to say he let me take the time I n saw a pre-owned Toyota Prius on the lot that I eventually bought. Dr. Nick greeted me with a smile and needless to say he let me take the time I needed in order to make a decision. After numerous test drives.. I left the dealer and waited a few days. It was still on the lot and I made my way back down to Mission Viejo from Hollywood to take another test drive. I then went ahead and started the process to buy. I was in and out in less than 4 hours and got the monthly payment I wanted. Then entire staff here is friendly and welcoming. I highly recommend this dealer. When arriving... ask for Dr. Nick! More

Purchasing my 2009 TSX was a great experience with Norm Reeve's Acura. Initially my boyfriend and I were helped by Jim, who was very knowledgable and helpful. When we were at the sales table we were not ab Reeve's Acura. Initially my boyfriend and I were helped by Jim, who was very knowledgable and helpful. When we were at the sales table we were not able to negotiate an agreeable price so I had to walk away. I left there racking my brain for all possible options of making the deal happen, I desperately tried to find anything comparable in price and condition and was unable to. I called Jim back and asked if there was anything else that could be done and he said he was able to raise the offer on my trade-in, however nothing else could be done to bring the price where I wanted it to be. After a very long day searching out anything else we decided to drive back by and look at the car. As we stood staring at my future TSX we were approached by Nick, who was immediately attentive and helpful. The manager we spoke with was Vince who was also very nice and accommodating. They honored the increased trade-in value and worked with me to get the payments where I needed them to be. Everyone we worked with, especially Nick and Vince, were so friendly and caring. This was my first experience buying a car from a dealership, I was nervous and didn't know what to expect, but the sales team at Norm Reeve's Acura made it a great one and I look forward to keeping up on the service with them too! More

I had a great experience with Acura Mission Viejo from the moment I walked in. Nick took the time to get to know what exactly I was looking for and how he could meet my needs. You don't often find that the moment I walked in. Nick took the time to get to know what exactly I was looking for and how he could meet my needs. You don't often find that at Dealers. Because of how easy the experience was, I will refer him and return in the future when I am need of my next car. More

We are very pleased we decided to go to the Mission Viejo dealership after looking at used cars online and narrowing down our options. Our salesman Nick was great to work with; he was courteous, non-pushy an dealership after looking at used cars online and narrowing down our options. Our salesman Nick was great to work with; he was courteous, non-pushy and very friendly. We're very happy that he helped us get a great deal on our Honda Accord! Overall it was a smooth and pleasant experience - highly recommended! More

Cheyenne contacted me re: closing out my old lease and getting in to a new car and she made the numbers work for me. The new car looked really good when I got in it and it has run fine and handeled beaut getting in to a new car and she made the numbers work for me. The new car looked really good when I got in it and it has run fine and handeled beautifully since then. More

The price she quoted me via e-mail, with all accessories, was the price I made my decision to purchase upon. However, when I came to the dealership to sign the contract and pick up the vehicle, the price was was the price I made my decision to purchase upon. However, when I came to the dealership to sign the contract and pick up the vehicle, the price was higher by some $1400. She claimed that the price in the e-mail excluded the accessories, but that could not have been the case since the accessories were specifically called out and the price quoted did not equate to the base price stated plus tax and license fees. Rather than argue about it and waste additional time, I still bought the vehicle but this reconfirmed my distrust of the auto sales industry. More

WHY #5 (Great) 5 times? Customer Service,Quality of work, Friendliness, Overal Experience and Price = all ***** . Excellent friendly service. It was a pleasure to work and buy the BMW from quality indi work, Friendliness, Overal Experience and Price = all ***** . Excellent friendly service. It was a pleasure to work and buy the BMW from quality individual/salesperson Nick (Doc) Daramus. We will strongly recommend this outstanding Dealership. We really appreciate and Thank You. We love our BMW 550. Danuta and Jerzy More

Dr. Nick impressed me with his professionalism and his integrity. He insured I received the best possible deal to meet my financial needs. I would recommend Dr. Nick to anyone in the markert for a luxury integrity. He insured I received the best possible deal to meet my financial needs. I would recommend Dr. Nick to anyone in the markert for a luxury car. The entire staff at the dealership was so friendly and I never felt pressured during the leasing process. I give Acura Mission Viejo two thumbs up!! More