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Mission Viejo Kia - Service Center

Mission Viejo, CA

4.9
981 Reviews

981 Reviews of Mission Viejo Kia - Service Center

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September 24, 2023

I have had bad experiences at some dealerships including Kia. Alex made it an amazing experience and renewed my face in Kia and why I enjoy your vehicles. More

by Megjmw34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cervantes
Sep 24, 2023 -

Mission Viejo Kia responded

Thank you for the opportunity to serve you. It was our pleasure!

September 17, 2023

Very nice service advisor. My car was repaired very quickly. Glad you still will work on Acuras More

by Dana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2023 -

Mission Viejo Kia responded

Thank you for the opportunity to serve you. It was our pleasure!

September 15, 2023

Good service. It would be nice if I knew in advance how long it takes More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

David responded

Great professional Jeff.

September 12, 2023

Jeff helped and went above and beyond to make things easier for me. He made my experience worth every minute worth the wait to get my car fixed. More

by Lexy1773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Chin
September 12, 2023

The dealership was very welcoming and clean. They got me in and out in the correct amount of time and Jeff was fantastic. More

by dmoderow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2023

Service was excellent, the provided video is nice to get an idea of what was inspected and the service for customers is great with snacks and drinks. More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2023

Having lunch on standby for customers was wonderful and the periodic updates on my service was nice. More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2023

The service at Mission Viejo Kia dealership was outstanding! I had an appointment and Jeff helped me right away. My Kia Soul needed a scheduled service, as well as checking a concern I had with t More

by moran.angelica0403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilberto, Adam, Kevin., Alex Cervantes
Sep 10, 2023 -

Mission Viejo Kia responded

Thank you for this opportunity to serve you. It was an honor! We look forward to your next visit. Until then, take care!

September 08, 2023

Very courteous, and the availability of Lyft for transport was a welcome surprise. Also, washing my car was an added perk. The video showing the work done and progress was also a great surprise. Top More

by debmadalena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Mission Viejo Kia responded

Thank you for the opportunity to serve you. It was our pleasure!

September 08, 2023

Very professional, kept me up to date on repairs and time until completed . Definitely made me completely satisfied More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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