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Mission Viejo Kia - Service Center

Mission Viejo, CA

4.9
981 Reviews

981 Reviews of Mission Viejo Kia - Service Center

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January 23, 2021

Their contact minimum process was much appreciated. I didn’t even have to touch the iPad when I checked in and I didn’t have to contact anyone when I picked up my car. More

by jfletcher2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2021

I took my Acura RDX in for the B1 service. Saul was very friendly and courteous. I was sent a video of my car being serviced and notified in a timely manner the work was complete. More

by smmsmylie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2021

The car is running great now. Saul really helped me out and took care of my needs. Sometime after we had already made plans for my repairs, I realized that I'd have a need for a car at a certain time. I le More

by ravinpd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2021 -

Mission Viejo Kia responded

ravinpd, Thank you for the opportunity to serve you. It was our pleasure!

January 13, 2021

Great service every time. Jeff is very attentive and on point in every aspect of service, including answering my questions, and explaining the service and how my care looked when I picked it up. He even cr More

by Jeffsfields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2021

Jeff Sanchez is a superb service rep. He keeps me apprised about my car’s condition, where the problem areas are and future areas of concern.This dealership’s service department is the best. More

by Kimi Mann
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Mission Viejo Kia responded

Kimi Mann, Thank you for the opportunity to serve you. It was our pleasure!

January 10, 2021

Service at this Acura location has always been great. I an pleased once again. Saul was very polite and attentive. Thank you. again and again. More

by Ardy
Recommend Dealer
Yes
Employees Worked With
Saul Roman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2021 -

Mission Viejo Kia responded

Ardy, Thank you for the opportunity to serve you. It was our pleasure!

Jan 11, 2021 -

Ardy responded

Please remove me and any of my personal information Dealer Rater has on file. I do not want any solicitations from dealers or any unapproved emails that may be sent to me. I want my privacy respected. Thank you.

January 08, 2021

I had an excellent experience at this Acura dealership, above and beyond service with honest mechanics, can’t be beat! I have and will continue to refer to my friends, family, and co-workers. More

by Reese.jordan.a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Mission Viejo Kia responded

Reese.jordan.a, Thank you for the opportunity to serve you. It was our pleasure!

January 08, 2021

Very good service from Jeff. And the service department is always the best. We’ve always received excellent service at this dealership. We’ve had 4 Acura’s. More

by Jan26237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2021

Seamless experience. Saul was very helpful in informing me about service options and coupon codes. He was polite an friendly and kept me updated on the progress of the work. More

by nilookh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2020

Friendly greeting, prescheduled appointment (B1), online coupons, mechanic video, car wash, service completed promptly. We will be back with both Acura’s from our family! More

by MV_Acura_Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Mission Viejo Kia responded

MV_Acura_Fan, Thank you for the opportunity to serve you. It was our pleasure!

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