Mission Viejo Kia - Service Center

Best service rep!Jeff Sanchez is clear and honest.I bought my car there and have had it serviced there since. I know that whatever needs done will be done right. bought my car there and have had it serviced there since. I know that whatever needs done will be done right. More

Very nice Jeff was on top of my service he informed me of the progress everything was done and complete I was asked if I want my car washed the progress everything was done and complete I was asked if I want my car washed More

The service was fine. IWas told it should be about 2 The service was fine. I Was told it should be about 2 hours and it ended being a little more than that because they had a problem with the lift which The service was fine. I Was told it should be about 2 hours and it ended being a little more than that because they had a problem with the lift which delayed it. I would have liked to be alerted Sooner that there was a delay/issue because I needed to pick my kids up from school, but staff was apologetic and kind. More

Very friendly and accommodating staff. Efficient and effective process. They value customer and are professional in the way they carry things out. I felt very taken care of. effective process. They value customer and are professional in the way they carry things out. I felt very taken care of. More

I went in for a brake service on my brand new Acura RDX. Only 600 miles and the brakes were making noises. They kept the car overnight and by mid-morning the next day it was fixed. Only 600 miles and the brakes were making noises. They kept the car overnight and by mid-morning the next day it was fixed. More

While I don’t require service on my car often, I’m always pleased with the courteous and friendly welcome I receive every time I come to MV Acura. The staff is knowledgeable, transparent, helpful, accommodat pleased with the courteous and friendly welcome I receive every time I come to MV Acura. The staff is knowledgeable, transparent, helpful, accommodating, and always aims to please. I have worked with multiple staff members in previous visits and they always remember me as a customer. John helped was me upgrade into my current vehicle when he was Orange Coast Acura, and Josh followed up with my concerns from my last visit even though he wasn’t my rep for this most recent service. Jeff was very helpful with my car drop off and set up of a loaner vehicle. He gave my transaction a warm hand off to Saul who impressed me with his attention to detail and the regular updates about the progress of my car. Overall I had a positive experience with the entire staff. More

Jeff Sanchaz was greeting me when I arrived, I was waiting in waiting room, not for long, Jeff came and notified me that car is almost ready after car wash. The whole time, it was a great service waiting in waiting room, not for long, Jeff came and notified me that car is almost ready after car wash. The whole time, it was a great service More

The service department at Mission Viejo Acura is great- they get you in quickly and keep you posted on the status of your car throughout the day. I’ve worked with Josh as my service contact many times now they get you in quickly and keep you posted on the status of your car throughout the day. I’ve worked with Josh as my service contact many times now and truly appreciate his professionalism, direct communication and overall kind demeanor. More

Jeff helped us with some issues we were having. That was the best car dealership experience I have ever had. Jeff is awesome. Very knowledgeable and was able to explain above and beyond the maintenance for the best car dealership experience I have ever had. Jeff is awesome. Very knowledgeable and was able to explain above and beyond the maintenance for the AVT. That being said the 2016 MDX is the worst car I have ever owned. That is why it is all that more impressive that Jeff was able to give such great customer service even though we were so very unhappy with our vehicle. Great job Jeff! More

Service was great and I’m so glad Josh was there to help. He is a great member of Acura and very helpful, always. Thank you He is a great member of Acura and very helpful, always. Thank you More