Back

Mission Viejo Kia - Service Center

Mission Viejo, CA

4.9
981 Reviews

981 Reviews of Mission Viejo Kia - Service Center

Sort by
October 18, 2017

Messed up our weekend Brought our RDX at 9 am Saturday 10/14 and promised car at 3 pm and informed service dept closes at 5 pm. Was told if we came after closing, keys wil More

by Accura owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan
May 10, 2017

WOMEN BEWARE WOMEN BEWARE!!!!!!!!!!!!!! Please do not go alone to Acura Mission Viejo!! I brought my car to this location for a safe and well rounded good serv More

by Yesenia714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Bustamante
November 12, 2016

Broke a piece on my car and would not replace My partner and I brought our car in to this dealership for the second oil change. This was only our second time as we had just moved into the neighbo More

by Tyson Cavness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Anaya
September 17, 2016

Poor Customer Service from Service Department When I pulled up to do my brakes Miguel (the service advisor manager) was waiting to berate me over some comments I said on an Acura survey regar More

by Type S 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Anaya, Randy Bustamante
Sep 21, 2016 -

Mission Viejo Kia responded

We are so sorry about your experience and thank you for bringing this to our attention and thank you for taking the time to discuss this with me. - Ben

July 01, 2016

Refused to warranty repair improperly installed antenna While my Acura was under warranty, I began having an intermittent XM reception problem. I assumed that trees were blocking the signal, and ignored the More

by Angry Italian
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Miguel Anaya
Jul 13, 2016 -

Mission Viejo Kia responded

Hello and thanks for getting in touch with your feedback. We are sorry to hear about the issues with your XM and we would like to speak with you to gather a few more details about your experience here. Would you mind giving Ben a call at (949)269-1772 at your earliest convenience? Thanks again!

April 17, 2015

Randy Bustamante cares about his customers My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with R More

by SD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Bustamante
Apr 24, 2015 -

Mission Viejo Kia responded

Hi there, We're so glad you and your parents enjoyed your experience at Norm Reeves Acura with Randy! Thank you for taking the time to write us a positive review. If you're on Facebook or Google+, we'd love it if you connected with us! Hope to see you and your parents again soon!

September 14, 2014

Best car and best dealership I've ever encountered Patrick and Randy are outstanding in the service department. They are knowledgeable, efficient and really do care about their customer. When you are More

by Tmbusby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Fitzgerald, Randy Bustamante, Patrick Diven
Sep 15, 2014 -

Mission Viejo Kia responded

Wow! We truly can't thank you enough for your kind words. We’re so happy you and your husband enjoyed your time at the dealership and that Patrick, Randy, and Sean were so helpful. Check us out on Facebook and Google+ to stay in touch! If you need anything in the future, please come back and see us again! Happy to hear you love your new MDX (and hopefully your seat cover)!

August 22, 2013

So to continue about this dealership I receive an apology from the general manager and asked to call. I call and get thrown around most of the day until someone in SALES calls me. He tends to listen, but abs More

by elizabethvitale
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
general manager
September 11, 2012

I dropped my car, a TSX for service of transmission in the morning. They were supposed to call me back during the day to let me know what's wrong with it. He never did. The next day went by and by 3 p.m. More

by kenneth tarpley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
August Spencer
Sep 19, 2012 -

Mission Viejo Kia responded

Dear kenneth, Thank you so much for taking time out of your day to write us a review. I am so sorry to hear that you feel that your experience with our service department was anything less than excellent. I’d very much appreciate it if you would contact me directly so that I can get to the bottom of this and do my best to fix the situation. Have a great day and I hope to hear from you soon. Sincerely, Mark McKellop General Manager 949.347.0500

October 08, 2010

I received an email from the dealer about $50 refund if I had service there. The service manager Maxx told me he didn't know anything about it. It took way too much effort to get my refund. The only way I c More

by acuraMDXnever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maxx Fowler
...
98