Naples Chrysler Dodge Jeep Ram

Worst service I have ever seen I had taken my Grand Cherokee to this Naples dealership a number of times for service/ recalls etc. My experiences were always the same - terrible. I had taken my Grand Cherokee to this Naples dealership a number of times for service/ recalls etc. My experiences were always the same - terrible. Once after driving up there for a recall appointment, I was told after I got there that they did not have the part but assured me they would call when it came in. They never called! Another time I took my vehicle in for oil change etc. I chose to wait as I was told it would only take 45 minutes. I went for lunch and came back expecting it to be done. It was not and I waited for 4 more hours. Hard to believe, huh? Every time I asked why it was taking so long, they told me it was almost ready. Finally, I went back into the service department, as the service rep was right behind telling me I could not go back there. I learned that they had removed the cap where the oil is put in, then someone else started the car and sprayed oil all over the engine compartment. It took 6 hours before I got out of there! The last straw was when I went up there for an oil change, tire rotation and checked in and was told it would cost $105.00. I took my keys, left and told myself I would never go back and I have not. BTW, I got the work done at Tire Kingdom for $32.95 More

Was a great Help. Pure awesomeness Joe was exceptional. He provided a professional and friendly experience. we were not rushed and he was very helpful with all of our questions.. Grea Joe was exceptional. He provided a professional and friendly experience. we were not rushed and he was very helpful with all of our questions.. Great person . Will definitely recommend to friends and family More

New Jeep with Joe Cali Joe was no nonsense, quick, and professional (and friendly!) in getting me in and out quickly while i purchased my second Jeep from Naples CDJR. Grea Joe was no nonsense, quick, and professional (and friendly!) in getting me in and out quickly while i purchased my second Jeep from Naples CDJR. Great dealership and personnel. More

Awesome service!! I highly recommend Brian Gatzki in service!! He got me an appointment next day and communicated with me through the entire process. Top notch service! I highly recommend Brian Gatzki in service!! He got me an appointment next day and communicated with me through the entire process. Top notch service!! More

Great service and customer service for my Jeep My appointment with the Jeep Dealership for my routine maintenance was outstanding. Very well done, I was attended to quickly, the service representat My appointment with the Jeep Dealership for my routine maintenance was outstanding. Very well done, I was attended to quickly, the service representative was efficient, the service performed was efficient and effective. Great job! More

Bait and Switch I was quoted a vehicle I saw on line only to come in to find out the vehicle was not available and the the equivalent vehicle was quoted as $3000 more I was quoted a vehicle I saw on line only to come in to find out the vehicle was not available and the the equivalent vehicle was quoted as $3000 more. There was no follow up after I left disappointed. I had planned on purchasing a car that day. More

Service adviser John Woodward is a great service adviser .He is great to work with and listens to what ever the problem may be and is quite a pleasant person. John Woodward is a great service adviser .He is great to work with and listens to what ever the problem may be and is quite a pleasant person. More