Naples Chrysler Dodge Jeep Ram

Waited all day I scheduled my appointment 1 week in advance. They told me when to come in to have my oil changed and tires rotated. I dropped off my Ram 1500 at 7: I scheduled my appointment 1 week in advance. They told me when to come in to have my oil changed and tires rotated. I dropped off my Ram 1500 at 7:30 AM and found a ride to work. I came back to the dealership at 5:30 PM, after work. They could not find my paperwork. When they found the paperwork, that never got around to servicing my truck. They requested I drop it off again tomorrow, and they would do their best to get to my truck. Are you kidding me? This is not my first visit, and not my first bad experience, just the latest. I will not buy a Chrysler product again because I don't want to deal with this dealership any more. My truck is still under warrantee, so I will have to take my truck to another town to get service. What a shame Chrysler allows Naples to keep their dealership. They do nothing but shame the product. More

We visited the dealer a few times and the salesmen were informed, patient, and helped us select a vehicle. My concerns started when we sat down and got a quote on my trade vehicle. It was low and they didn informed, patient, and helped us select a vehicle. My concerns started when we sat down and got a quote on my trade vehicle. It was low and they didn’t want to budge at all. The manager came over and told me that they “were losing money on my trade”. I took my trade down the road and sold it at CarMax for $1500 more without any haggling at all. I then shopped around a bit more for the model I wanted and found it listed in Venice, FL (at Douglas Jeep) for $1299 cheaper. After considering the 1.5 hour drive, the slightly higher dealer fee, we still came out at least $2000 better by avoiding Naples Dodge. My advice is to shop around! More

After my wife and I found a car we wanted to buy and started negotiation on that car they allowed another buyer to test drive the same car and create a bidding war. We alter found out they did us a favo started negotiation on that car they allowed another buyer to test drive the same car and create a bidding war. We alter found out they did us a favor. We saved thousand by driving a half hour away to another dealership. More

Worst dealership ever. Poorly trained staff. Weak selection. Prices high. Cars covered with tar and bug poo. Salesman was dumb as a box of rocks. GM has one word vocabulary - "no" and one speed - "s selection. Prices high. Cars covered with tar and bug poo. Salesman was dumb as a box of rocks. GM has one word vocabulary - "no" and one speed - "slow." Owner doesn't return calls. Lied about features/content of vehicle. Failed to perform requested services. Horrible, amateurish dealer - like stepping back in time to the 1970's. Service managers decent guys struggling to manage with limited resources. Go elsewhere. This place should be used as a case study for a poorly run dealer and a great benchmark for why Chrysler and its brands continue to alienate customers. More

Worst experience ever. My wife took in our 2009 Town and Country for an oil change and was told that she needed a brake job. She authorized it, waited and took the van home. She noticed that it was pulling Country for an oil change and was told that she needed a brake job. She authorized it, waited and took the van home. She noticed that it was pulling to the side when she hit the brakes. I took it back the next day and they at first said there was no problem. I had a mechanic drive it with me and the brakes totally locked up. They said the calipers were bad and wanted me to pay an additional $900. More

I have visited this dealer multiple times. Most of the time the service is oaky. I like how they communicate with me when the car is in service. Other then that I would not go back. Ever since lee left th time the service is oaky. I like how they communicate with me when the car is in service. Other then that I would not go back. Ever since lee left the customer service went down hill. More