Naples Chrysler Dodge Jeep Ram - Service Center

Chris was stellar! She kept us informed throughout the process. Also we can tell the difference in the device department now that new management has started. She kept us informed throughout the process. Also we can tell the difference in the device department now that new management has started. More

Brian knows his stuff and is a great communicator who always delivers what he promises. Plus he’s a great guy always delivers what he promises. Plus he’s a great guy More

My person Christine was AMAZING. Her customer service skills are beyond excellent. I needed to bring my car back and wanted to deal with her only. Her customer service skills are beyond excellent. I needed to bring my car back and wanted to deal with her only. More

Fast clean and polite service was done pretty close to the time the service guy sail the time the service guy sail More

Great Service, everybody was friendly and welcoming and took care of what was needed quickly and efficiently! took care of what was needed quickly and efficiently! More

Very professional and courteous when I arrived. Completed my work in a timely manner and explained why I needed the recommended items. Completed my work in a timely manner and explained why I needed the recommended items. More

Fast and efficient excellent in all categories. I would recommend your company to anyone that wants a new car and service. Thank you for a great experience. I would recommend your company to anyone that wants a new car and service. Thank you for a great experience. More

Overall seamless process. Noah Ryan was easily reachable and all went smoothly. He explained the process and my service very well Noah Ryan was easily reachable and all went smoothly. He explained the process and my service very well More

Problem identified and found. Poor communication led to frustration. Also, made an appointment to bring the car in only to find out they e pieced me to rent a car and leave for Poor communication led to frustration. Also, made an appointment to bring the car in only to find out they e pieced me to rent a car and leave for a day or two until they could even look at it. Re More

Worst dealer ever. Avoid their service center at all costs. $250 diagnostic fee, even though i told them what they issue was. After they verified the problem i stated, Avoid their service center at all costs. $250 diagnostic fee, even though i told them what they issue was. After they verified the problem i stated, they told me they couldnt order one part for 5 months and they didnt know when the other part would be available. On top of that i was told it would be over $2000 in parts alone however, on mopar.com the parts were listed for half that. Furthermore when i called to schedule this service their first availability was a month out. I asked to have my tire rotated since my truck would be there anyway, they did not complete that basic service in the over 24 hours they had my truck. Also trying to get in contact with anyone in the service center is nigh impossible. I had to call all 7 service extensions twice before i got someone to pick up. Then that customer service representative said they were not assigned to my case and would have someone call me back, then promptly hung up on me. Later that afternoon, after calling another literal 15 times i was told that i could come pick my truck up. After getting to the dealer shortly after confirming my truck was available for pick up. It took them another 30 mins to bring my truck around. TL;DR DO NOT USE NAPLES DODGE!!! More