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Naples Chrysler Dodge Jeep Ram - Service Center
Naples, FL
2,044 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,044 Reviews of Naples Chrysler Dodge Jeep Ram - Service Center
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January 27, 2022
You should feel very fortunate you have Justin working at your dealership.. I have a leased car and told John this when I walked in..he loaded me up with service items that needed to be done well beyond the your dealership.. I have a leased car and told John this when I walked in..he loaded me up with service items that needed to be done well beyond the miles on the vehicle, by their accounting. When I came to pick up the car, John had no idea who Emkay was and told me to call them. Fortunately I saw Justin (incredibly well versed/efficient) and asked for his assistance..he took over and submitted the info to Emkay…I received approval from the company due to the service work was already completed. All good..but certainly could/should of been easier. Thank Justin once again for taking over. More
by jjmcdm
Employees Worked With
Justin Reynolds, John Woodward
January 15, 2022
I was on vacation on a Saturday with a new diesel pickup truck that was showing the check engine light after I fueled up. It was still running fine just not starting like normal. I pulled into the dealershi truck that was showing the check engine light after I fueled up. It was still running fine just not starting like normal. I pulled into the dealership and they put it on the computer and it showed a code with multiple possibilities. I was able to bring it back in on Monday and get a rental to drive while they looked at it and later that afternoon was pleasantly surprised when I received an email letting me see that the truck had been checked out and found to need a computer update and was ready to be picked up when I wanted it. I really was really expecting to have problems in another town and another dealership. But I’m very well satisfied and highly recommend this one. More
by lymalee
Employees Worked With
Justin Reynolds (service department) needs five stars from me.
January 05, 2022
I liked working with my service advisor but the service department at this dealership is a complete mess. The people up front are personable and committed but there is a complete disaster going on in the department at this dealership is a complete mess. The people up front are personable and committed but there is a complete disaster going on in the garage! I was told to arrive at 7 AM so they could, "get my car in early" to get the work done. I was there at 6:55 AM. I scheduled the appointment 2 weeks in advance. I was told it would be a 1 1/2 - 2 hour wait. After sitting in the waiting area for almost 5 hours, I was offered a rental since they had not started to work on my Jeep. Nice of them to offer me the rental but my service visit ended up consuming my entire day! Stop taking appointments if you don't have the staff to complete the work in a timely manner! I understand there's a labor shortage, covid, etc but this is a management issue. It's okay to say we can't do the work for a couple weeks if you don't have the people to complete the work! I give this 3 stars instead of 1 since the work completed seems to be of high quality. More
by jfligner
Employees Worked With
Al Youhana
January 04, 2022
Naples dodge is the best. I always get my oil changes there. Never have any problems with them and the staff are always friendly. So I highly recommend naples dodge for any service. there. Never have any problems with them and the staff are always friendly. So I highly recommend naples dodge for any service. More
by Oziel239
Employees Worked With
Dorene trammel
