Naples Chrysler Dodge Jeep Ram - Service Center

About the worst service that I have ever had at a dealership. Mike Sullivan over promised and under delivered on just about every aspect of the transaction and his customer service ethic and communi dealership. Mike Sullivan over promised and under delivered on just about every aspect of the transaction and his customer service ethic and communication skills are very lacking. More

Fran was great. He was very helpful and kept me updated on when I could pick up my vehicle. I’d give him 5 stars. on when I could pick up my vehicle. I’d give him 5 stars. More

By far the worst customer service in the service department. Kept my car all day only to tell me they didn’t have time to look at it. I will never buy another car from the dealership Soley because o department. Kept my car all day only to tell me they didn’t have time to look at it. I will never buy another car from the dealership Soley because of the service department. The service writer did not answer my text he never called me until I talk to him at 5:23 PM after dropping the car off at 8:30 AM. The last comment he made to me was sorry sir that’s our system More

Communication about our service was poor. Didn’t call Communication about our service was poor. Didn’t call back till almost closing time. Man didn’t know if it was a hybrid ? Battery for electric st Communication about our service was poor. Didn’t call back till almost closing time. Man didn’t know if it was a hybrid ? Battery for electric start went bad. Car stopped on ramp to main road ! More

Love this dealership, I was welcomed with a smile and rare professionalism. The services we received were done to our complete satisfaction. If we ever need work done again they will be our first call. rare professionalism. The services we received were done to our complete satisfaction. If we ever need work done again they will be our first call. More

John Woodward is the BEST. He welcomed me, immediately addressed my vehicle’s needs and courteously showed me to the waiting lounge area. As soon as my vehicle was ready John contacted me ... and the re addressed my vehicle’s needs and courteously showed me to the waiting lounge area. As soon as my vehicle was ready John contacted me ... and the rest is history More

My service person,Michael Sullivan is very professional, knowledgeable and helpful. Always give good advice and follows through. Customer serice associate” Schultz” I think, very friendly and helpful knowledgeable and helpful. Always give good advice and follows through. Customer serice associate” Schultz” I think, very friendly and helpful More

Terrible customer service skills. And that was just Terrible customer service skills. And that was just setting an appointment to service my car. I can’t imagine if it was for helping g out with an is Terrible customer service skills. And that was just setting an appointment to service my car. I can’t imagine if it was for helping g out with an issue. More

Handled repairs well and timely after figuring out recall problems. Dealership does need more service reps. To service customers. Communications were good once they knew what to do. problems. Dealership does need more service reps. To service customers. Communications were good once they knew what to do. More

I went in for a routine oil change. When leaving the parking lot I noticed my ac and heat wasn’t working the same. I called the next day and they said the would look at it. Said there was nothing wrong parking lot I noticed my ac and heat wasn’t working the same. I called the next day and they said the would look at it. Said there was nothing wrong with my ac and heat. When I drove into the lot for my service my ac was blowing harder than it was when I left, it is weaker. More