Naples Chrysler Dodge Jeep Ram - Service Center

UNSECURED VEHICLE My truck was left unlocked and both windows were completely down for 3 days. I will not use this service department again. P.S. Don't change the radio My truck was left unlocked and both windows were completely down for 3 days. I will not use this service department again. P.S. Don't change the radio station in your customer's vehicles. More

Poor communication with customers Technician was great. Work was done well. Problems were communicating with the service department. There is no central person to answer phones. I left Technician was great. Work was done well. Problems were communicating with the service department. There is no central person to answer phones. I left message after message on voicemails and never got return calls. I had to drive to the dealership to talk with the service department. More

In for a recall, two more were found and handled. Each time I'm in I see Mike Sullivan, who takes fantastic care of me and my 2014 Ram. He doesn't treat me like a customer, he treats me like an old fr Each time I'm in I see Mike Sullivan, who takes fantastic care of me and my 2014 Ram. He doesn't treat me like a customer, he treats me like an old friend which is exactly what I want. More

Questionable customer support Arrived early for 12:00 appointment. No parking available. Customer rep was late. Told it would be 24-48 hours before it was worked on when we had mad Arrived early for 12:00 appointment. No parking available. Customer rep was late. Told it would be 24-48 hours before it was worked on when we had made the appointment the week before Took longer. Poor communication I had to initiate conversation. With him. Was told vehicle would be ready at 10 on third day. It was not. Had to push rep to get vehicle out to us. More

Good but not great Over all experience was good Not great but good Only complaint I have is poor communication When I text back to find out when the vehicle would be Over all experience was good Not great but good Only complaint I have is poor communication When I text back to find out when the vehicle would be ready I got no response back so I tried calling and no one answered the phone in the service department. More

John Woodward - awesome John was a pleasure to work with; super responsive and kept me informed every step of the way, on time and came in at the price that was quoted. John was a pleasure to work with; super responsive and kept me informed every step of the way, on time and came in at the price that was quoted. More

Horrible Terrible experience. They told us I recall would take about three hours. Three days later they tell us it cannot be done until we get new tires. I don Terrible experience. They told us I recall would take about three hours. Three days later they tell us it cannot be done until we get new tires. I don’t understand why they didn’t tell us three days prior to that. Sergio our representative apparently quit, so they transferred it to someone else who hurt his knee, and then we ended up with John More

Happy customer Despite having to wait, with an appointment, I experienced excellent customer service. My service tech Brian was excellent. He took good care of me Despite having to wait, with an appointment, I experienced excellent customer service. My service tech Brian was excellent. He took good care of me and was very helpful and polite. More

Won't be back 21 hours ago Brought my RAM in for an oil/fuel filter change. After I paid and got in the truck, I noticed all of my quarters were missing from the 21 hours ago Brought my RAM in for an oil/fuel filter change. After I paid and got in the truck, I noticed all of my quarters were missing from the center console/change dispenser. It was about $2.00 in quarters. I confronted John/Mike about it in the service department and mike offered me $2.00 out of the cash drawer, which I declined (i dont care about 2 bucks, its the principle of the matter). Whether it was the mechanic or a driver, .. It ticked me off that somebody would be so petty steal quarters out of a paying customers car. More

Shyster /'?a?st?r/ is a slang word for someone who acts in a disreputable, unethical, or unscrupulous way. Only way I can describe this guy. I took my truck /'?a?st?r/ is a slang word for someone who acts in a disreputable, unethical, or unscrupulous way. Only way I can describe this guy. I took my truck in for service, they damaged the front end (looked like a white vehicle backed into it. He said he would call me with an appointment scheduled to repair, and has avoided me ever since. Heed the Warning all. Don't let this guy take you like he took me for a ride. More