Naples Chrysler Dodge Jeep Ram - Service Center

Great service Sergio was very helpful and kind. He kept me informed as my vehicle was being serviced. The service was completed quickly. I was presently surpri Sergio was very helpful and kind. He kept me informed as my vehicle was being serviced. The service was completed quickly. I was presently surprised when I picked my vehicle up and was told a recall had been handled as well which saved me a trip of coming back at a later date! More

Lied to and have to do with stupidity Took my Jeep in for a recall. Service advisor said they would park it inside if it was kept overnight. I double check with him on that because I did Took my Jeep in for a recall. Service advisor said they would park it inside if it was kept overnight. I double check with him on that because I didn’t have my top and doors on. He said absolutely it would be parked inside over night. I went by the dealership at 10:30pm to check and it was left outside! Walked right up to it and the glove box, center console, and tailgate were all unlocked, after I locked them myself before I left. No security onsite and thankfully it didn’t rain. When I talked with the service manager the next day to express how upset I was, she said I should of never brought it to them without my top and doors on and they should of not accepted it. Totally passing the blame onto me and her service advisor. She had zero care for me or my jeep, which I have been upgrading for the last 4 years with my hard earned money. I will definitely spread the word on how customers and their vehicles are treated there. More

Repair tire without key to wheellock Very responsive to my problem Used the Express service and was pleased with the results Advisor recommended a reasonable fix to my wheellock issue Very responsive to my problem Used the Express service and was pleased with the results Advisor recommended a reasonable fix to my wheellock issue Will return for that More

Great Service John Woodward is professional,courteous,and efficient. He is an excellent service advisor. He took care of the issues quickly and solved the problems. John Woodward is professional,courteous,and efficient. He is an excellent service advisor. He took care of the issues quickly and solved the problems. The Jeep is running perfectly now. Thanks Again! More

Warranty work Tyrone, was very professional and accommodating, repairs were done correctly and updates were frequent, the vehicle was returned as promised, wash Tyrone, was very professional and accommodating, repairs were done correctly and updates were frequent, the vehicle was returned as promised, washed , i would recommed Tyrone an 11+ More

Punctual I’m always running a busy schedule, never enough hours in the day. Had to stop for a regular maintenance and an oil and filter change, much to my surp I’m always running a busy schedule, never enough hours in the day. Had to stop for a regular maintenance and an oil and filter change, much to my surprise I was in and out of the service department in less than an hour! Thanks for your speedy service! More

Review for Michael Sullivan I had an appointment with another service person who was busy on the phone. Michael saw that I was waiting and called me over to help me. He provide I had an appointment with another service person who was busy on the phone. Michael saw that I was waiting and called me over to help me. He provided great customer service More

Scheduled service Challenging to schedule service appointment and Chrysler recall. Tire rotation was not performed as requested. Multi point inspection report was not p Challenging to schedule service appointment and Chrysler recall. Tire rotation was not performed as requested. Multi point inspection report was not provided. Disappointing experience. Not what I am accustomed. More

Excellent Service The service at the dealership has always been good to us. They go the extra mile, even though at times, they are backed up due to the influx of season The service at the dealership has always been good to us. They go the extra mile, even though at times, they are backed up due to the influx of seasonal folks. More

Disorganized My recent service visit, Brian did a good job on the intake, keeping me informed, and checking me out. Kudos to Brian. Regrettably, it turns out the s My recent service visit, Brian did a good job on the intake, keeping me informed, and checking me out. Kudos to Brian. Regrettably, it turns out the service technician did not solve the problem. Previously, the lack of communication and follow-up in the service department had been like working with the keystone cops. More