Naples Chrysler Dodge Jeep Ram - Service Center

Rhonda is the worst service manger I have ever seen She never got the service done right from first visit and she will refuse to take you car again if you gave her a bad servay. She do not have any idea She never got the service done right from first visit and she will refuse to take you car again if you gave her a bad servay. She do not have any idea about the customer service satisfaction . She will refuse to take you car for non resolved issues More

Great GM and very helpful I had a chance to meet and speak with the GM about the issues I had with my jeep and there is no doubt he is the GM for a reason very attentive very u I had a chance to meet and speak with the GM about the issues I had with my jeep and there is no doubt he is the GM for a reason very attentive very understanding and great personal skills. Thanks for all your help. More

Factory Recall I had a Factory Recall for a Software update and this was taken care of by John Woodward. They reprogrammed the computer for the latest update. Back I had a Factory Recall for a Software update and this was taken care of by John Woodward. They reprogrammed the computer for the latest update. Back on the road agin with my Dodge Sprinter. No charges and a pleasant waiting room. Mike More

Terrible Customer Service ans Service Dept! Since changing ownership the customer service is terrible!! I still had one oil change left on my rewards card that I paid for in advance. They will n Since changing ownership the customer service is terrible!! I still had one oil change left on my rewards card that I paid for in advance. They will no longer honor it. They said they sent out a letter and email letting customers know this. That is a lie. Never received either. It took over two weeks and several phone calls and emails to try and even schedule an oil change and the service manager was rude and could care less whether she had my business or not. So after all the fighting to get the oil change,I ended up walking out that morning with out my vehicle being serviced!!! The email exchange afterwards was just as bad. The issue was never resolved and not even so much as an apology!! Never again!!!!!!!! Stay away at all costs!!!! More

One word DISHONEST I went in for a recall item, inspection and oil change. Poor reception area. Greeted on time but I believe that was sheer luck on my part. I brought i I went in for a recall item, inspection and oil change. Poor reception area. Greeted on time but I believe that was sheer luck on my part. I brought in a 3x5 postcard type coupon that they had sent me with an oil change discount but they did not honor it. I was told that they couldn't honor that coupon for $19.95 but that they could print me one from the dealer for $22.95 which I agreed to. When I paid my bill, they didn't have the coupon, I sat there for 3 hours at which time they could have told me they didn't have a coupon so if I wanted it would cost me the now $66.21 that I ended up paying for but the worst part is to come. I had asked them to perform a vehicle inspection with a report and estimates of what needed to be fixed, well their report gave my car an A+ all GREEN when I knew that wasn't true nor possible. I already knew from the previous inspection that all tires needed to be replaced and my rear brakes and right rear rotor needed to be changed. When I confronted the manager, she went outside to verify and came back with a modified report giving me a YELLOW color for the brakes and RED for the tires. Well this to me can only mean one of 2 things: Inspection wasn't performed or the report was pencil whipped. In either case now how can I be sure that the oil has been changed or anything else for that matter. I am just telling the truth here. If after reading this you want to take your chances with these people then all I did here was more waste of my time. It is very sad that this kind of thing has to happen for just a few bucks that won't make me or brake me but that can generate a bad review. More

Friendly and Professional My Ram 3500 needed repairs. Everything Rudy promised was delivered. Rhonda and Rudy make a good team. I will definitely return and recommend to Family My Ram 3500 needed repairs. Everything Rudy promised was delivered. Rhonda and Rudy make a good team. I will definitely return and recommend to Family and Friends. More

The WORST ever customer service I have every come across These people can NEVER be reached, NEVER call back, NEVER keep promise. My father in law from the Netherlands borrowed my car to drive to Naples and These people can NEVER be reached, NEVER call back, NEVER keep promise. My father in law from the Netherlands borrowed my car to drive to Naples and the car broke down (overheating), he ended up at Naples dodge and that's when the nightmare started...it took them 8 weeks to repair the car and we even got it back 2 times and broke down again on the way back to Miami. In the meantime they promised a lot of things but they still owe my father in law a $200 insurance coverage for the rental car they gave him. It's now 3 months later and I'm still trying to get hold of Miss Boehmer who promised this to him. It is ABSOLUTELY INSANE! More

New ownership doesn’t care about customers Bought my Grand Caravan 2015. Had great experience with them until they switched owners and a few months later I went in to have my vehicle serviced. Bought my Grand Caravan 2015. Had great experience with them until they switched owners and a few months later I went in to have my vehicle serviced. I was told the oil rewards card I purchased was no longer any good. I was told they sent me a letter and email. I received neither. What a rip off. I lost all that money and they said I was out of luck. More

Worst dealership service experience in my lifetime!!! These guys know that they have a captive customer base. There are no other FCA dealership for miles. My abysmal experience with them started when I bo These guys know that they have a captive customer base. There are no other FCA dealership for miles. My abysmal experience with them started when I bought a new Chrysler 300 from them in February 2010. When I went to complete the deal the price had mysteriously increased by $300+ but they somehow were able offset this increase by increasing the allowance on my trade-in (?). I would have walked away right then but I had 2 certified checks made out to them only (a mistake on my part and never repeated again). The car is great and we still have it. My wife wouldn't think of parting with it. Their service department is the worst that I've ever experienced in my 52 years of new car ownership! My recommendation is to just stay away unless it is warranty work. The service write up people are on commission, as they are everywhere, and will do their best, for THEIR benefit, to jack up YOUR bill with unnecessary additional services. JUST STAY AWAY UNLESS YOU HAVE ABSOLUTELY NO OTHER ALTERNATIVE!!! More

Big change in service department I bought my Chrysler Pacifica new in 2016. I had minor issues from the get go, and never received any resolution on any if them. We go north in the sp I bought my Chrysler Pacifica new in 2016. I had minor issues from the get go, and never received any resolution on any if them. We go north in the spring, and thank goodness there was a wonderful dealership in Traverse City, Michigan. I was skeptical to come back to Naples CDJR, but bought the 3 year extended service and warranty, so felt I needed to give the service department another chance. I took my car in for a recall and service in April, and my, what a difference!!! My visit was quick, small issues were resolved, people were pleasant, and work was done well. The change is amazing!! Thank you! I will be back!!! More