Naples Chrysler Dodge Jeep Ram - Service Center

Wyatt Gates has been my service advisor for many visits now an is very professional. now an is very professional. More

Worst ever. Horrible service. Treat customers like trash. Would never recommend this dealership to a friend Horrible service. Treat customers like trash. Would never recommend this dealership to a friend More

Excellent people skills and customer service. Salesforce showed respect and restraint certainly not overbearing. The facility was relatively clean and the repairs were performed in good taste. Salesforce showed respect and restraint certainly not overbearing. The facility was relatively clean and the repairs were performed in good taste. More

The service was great and everyone was very friendly. The appointment took right around the two hour mark which they said it would. The appointment took right around the two hour mark which they said it would. More

Always have to leave my vehicle for 2 days for routine procedure (this has happened more than once). They left a screw out and now my vehicle makes noise and i have to go back again. Dealership decided to procedure (this has happened more than once). They left a screw out and now my vehicle makes noise and i have to go back again. Dealership decided to add 2.5% to the bill for credit card charges-never told that in the beginning. Was told by a sales person when I called to find out when my vehicle would be ready that if I didn't like the wait I should come and get my vehicle now!!! As if how dare I question why I could not get my vehicle back in under 3 days and that I had the "nerve" to be upset that i was not told nor received a call back with an estimate of time when my vehicle had already been there for 2 days. Not EVERYONE is retired in SWFL!!!! People have lives and families. A reasonable estimate should be given to clients so they can make arrangement-instead I was given an attitude. I will ONLY bring my car back for Dealer warranty related matters. I have purchased 2 cars from you and brought my vehicles in many times but my next vehicle will NOT be a Chrysler Dodge Jeep or Ram!!! Appointments mean nothing, customers time means nothing and the repairs are always at the high end and costly. I NEVER write reviews but thought you should know. More

As always the guys in the service dept are great, they know me by name because I’ve been there so many times for nails in my tires! know me by name because I’ve been there so many times for nails in my tires! More

Niko was extremely helpful and got me in and out very quickly. Always a great experience at Naples dodge jeep quickly. Always a great experience at Naples dodge jeep More

I dropped off my car for a scheduled oil change and informed them I’d be in the waiting room and kind of felt forgotten honestly. It took 4 hours in total for an oil change. The person assigned to me informed them I’d be in the waiting room and kind of felt forgotten honestly. It took 4 hours in total for an oil change. The person assigned to me i believe his name was Brian was the only silver lining to the entire experience. He was very empathetic and felt my frustration and did what he could to make it right . If more people like Brian worked for you guys then things might run a little smoother More

I always find the staff friendly and helpful when I visit the store, They are very fast to get my Jeep serviced the store, They are very fast to get my Jeep serviced More

Came in for recall, upper control arm bolts, tech also tested the 12v battery and found it to be substandard, replaced under warranty. Service Advisor Kelli Galanos did an outstanding job! tested the 12v battery and found it to be substandard, replaced under warranty. Service Advisor Kelli Galanos did an outstanding job! More