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Napleton's River Oaks Chrysler Dodge Jeep Ram
Lansing, IL
857 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 857 reviews
August 17, 2024
The most horrible customer service I have ever experienced! This includes the non responsive management, service attendant Stephen and manager Mark. The car as I write has been in there for a mont experienced! This includes the non responsive management, service attendant Stephen and manager Mark. The car as I write has been in there for a month, under factory warranty and still is not fixed! They do not return calls, they don’t ever have to worry about us buying dodge, jeep or even American! Next stop Better Business Bureau! They are an epic fail! More
by Frustrated
Employees Worked With
Mark
August 11, 2024
Used to love this dealer until they changed mangmnt Bought many cars & trucks from them and will never return! Bought my Ram in for service the Servc tech finally approached me ( his name is Ken) final Bought many cars & trucks from them and will never return! Bought my Ram in for service the Servc tech finally approached me ( his name is Ken) finally talked to me after 30 min . Very rude no "welcome sir" . He tells me he will call me once they know whats up . I said let me know asap so I can rent a car ( Mind you its there for the 3rd time for the same issue which is under warranty ) So at 9:30 am I leave now its 4:30 pm no call So I call in and Im told the Truck was ready at noon and the tech Ken left at 4 pm . I ask why no one called me and the response is HUH ? I don't know I come in and they charge me $200 bucks for Warrnty covered Items I call the service Manger Mark Szydo ? He is like sorry I will give you a free oil change ..Im like really for all this trouble . I came in and sat across from Mark he knows the trouble they put me through no apology ...So Napelton is now Nopelton Left many msgs to mangmnt no return calls Terrible dishonest dealership Buyer beware stay away from them trust me you will thank me later More
by Kennyram
August 09, 2024
Exemplary service, extremely professional, diligent and efficient. Had the pleasure of working with Ed, not only was be knowledgeable but very helpful. efficient. Had the pleasure of working with Ed, not only was be knowledgeable but very helpful. More
by Mzsilver03
Employees Worked With
July 29, 2024
The service and experience I have received from Napleton's River Oaks Chrysler Dodge Jeep Ram IS THE WORST. This dealership has been so dismissive to my requests and issues it’s insane. Alllll my Napleton's River Oaks Chrysler Dodge Jeep Ram IS THE WORST. This dealership has been so dismissive to my requests and issues it’s insane. Alllll my girlies pls find another dealership where they don’t ignore women’s concerns.My jeep was making noise when I was breaking so I took it in for inspection. I was told breaks were good and the guy asked, “well how are you breaking”… not sure if it’s because I am a woman. Took my jeep in a THIRD time to have it inspected as the noise got worse and I was told I needed new rotors, break pads, hoses and calipers… HOW DO MY BREAKS GO FROM BEING FINE TO NOW NEEDING ALL THESE THINGS .. Not sure why it took 3 times for it be inspected for them to find the issue. Like who is working on these inspections and how is management not involved this is so dangerous. I decided to get service done for my breaks this past Friday and went to pick up my jeep Saturday. Just to add the cherry on top this dealership lost my key to my Jeep. I was not told anything until after waiting for 45 min in the lobby I got up and politely asked what was taking so long and then they told me. I thankfully had my spare and told them to call me when they found my key. It is now MONDAY 10 AM and I have not heard anything since. This dealership has no type of accountability for the TERRIBLE service they provide. Had they listened to me when I took my jeep in I would’ve probably not needed new rotors and break pads as I had switched them in October. I paid close to $1,000 in labor and parts and still had a HORRIBLE experience. I truly feel like they take women as a joke and are so dismissive to anything that is said. If I did not have a video to prove the noise my jeep was making they would’ve told me again breaks were fine. ONCE I GOT IN MY JEEP MY WINDSHIELD PHONE HOLDER WAS ALSO BROKEN. I tried to partner up with manager RICK and he no longer works there.. what is happening. THIS DEALERSHIP NEEDS TO DO BETTER TO ALLL CLIENTS BUT ALSO TO WOMEN. I’ve wasted so much time and have also taken off of work and this dealership truly does not value the time of their customers. More
by jcasta
Employees Worked With
rick
July 26, 2024
Very professional and patient our salesman was Eric Labauex very knowledgeable and kind and considerate very pleasant experience at this dealership Labauex very knowledgeable and kind and considerate very pleasant experience at this dealership More
by govsjag65
Employees Worked With
Eric Labauex
July 24, 2024
Yesterday, I came in to fix a tire problem with my 2020 Jeep Cherokee, which I purchased from here. Few hours later, I drove off the lot with a brand new 2024 Grand Jeep Cherokee. I'm still in shock ! Edw Jeep Cherokee, which I purchased from here. Few hours later, I drove off the lot with a brand new 2024 Grand Jeep Cherokee. I'm still in shock ! Edward Sanders ( sales associate ) remembered, from my last visit, I wanted to upgrade to a Grand Cherokee with sunroof. At first, I was skeptical that I couldn't afford it. Along with Roberto, Conrad, and Edward Sanders, they found a way for me to drive my dream truck off the lot. I'm forever grateful. More
by Rod Jackson
Employees Worked With
June 30, 2024
My car buying experience with the Napleton dealership was exceptional. Ed Sanders was my sales person and he was simply the BEST. He made my car buying experience pleasant and everything went smoothly. He's exceptional. Ed Sanders was my sales person and he was simply the BEST. He made my car buying experience pleasant and everything went smoothly. He's very knowledgeable about his job and loves what he does. Job well done Ed. More
by Tameasha
Employees Worked With
June 25, 2024
Horrible team! I purchased a car from them Oct.7 the check engine light came on a week later! They have been trying to fix the car since! They have tried 5 times! I purchased a car from them Oct.7 the check engine light came on a week later! They have been trying to fix the car since! They have tried 5 times! Staff is not helpful at all! No idea when it will be ready. Management is very rude! Stay away from this dealership! More
by Extremely Disappointed Customer
June 19, 2024
Worst experience EVER! ! Took my Jeep Wrangler in on 6/14 and never received a call. I had to call them on 6/17. My service person never called back. I was told he was too b ! Took my Jeep Wrangler in on 6/14 and never received a call. I had to call them on 6/17. My service person never called back. I was told he was too busy to come to the phone. I called back on 6/18. My Jeep had not been looked at so I made a big fuss about it, then I was told by Kim, I could come pick it up, which I did!! They did NO work and I will never go back! Customer Service is HORRIBLE!!! More
by dave50rob
Employees Worked With
Tyler
