Napleton's River Oaks Chrysler Dodge Jeep Ram

Carlos was my shuttle driver this morning. Very nice, cool conversation. Fast service! I would definitely recommend this location. Very nice, cool conversation. Fast service! I would definitely recommend this location. More

Initially, I met Ed in the waiting room, while I was waiting for information on my Jeep Renegade. He shared with me that he could get me a deal on a new Jeep. I told him no. And I left. When I came back waiting for information on my Jeep Renegade. He shared with me that he could get me a deal on a new Jeep. I told him no. And I left. When I came back to pick up my car, I got to thinking, maybe it was worth having a conversation. He asked me what I wanted for the Renegade. I told him, along with my list of demands. Through it all, he truly listened. He told me he had a car I would love. And again, I told him my list of conditions. We test drove and during the drive, he told me something I had forgotten. He told me I deserved this car and I had earned. I had grown accustomed to buy a car that would take me from point a to point b. Being a single parent and trying to educate myself, luxury as not an option. My children are now grown and I am a grandmother. I have accomplishments in my life. Ed was right, I did deserve this car. Along with the sweet deal Serio crafted. It become crystal clear, I did deserve this car and I had earned it. Ed and Serio are truly a credit to their profession, combined with excellent customer service. Thank you Ed! Thank you Serio! And thank you Napleton Dodge Jeep and Ram for your commitment to quality. More

Very friendly, knowledgeable and no games when it came to.the advertised price of car. to.the advertised price of car. More

We recently had a great experience purchasing a Jeep Wrangler at River Oaks CJD.  Our salesman, Ed Sanders is a very nice, funny and trustworthy guy.  We were very comfortable with him.  We felt like we Wrangler at River Oaks CJD.  Our salesman, Ed Sanders is a very nice, funny and trustworthy guy.  We were very comfortable with him.  We felt like we were not being pushed or lied to. If you need a vehicle, we recommend going to see Ed.  PS.  Ted is enjoying his vehicle. More

My experience with Jason Ramon at Napleton River Oaks CDJR was amazing. They had the lowest price online on their new Dodge Durango. We live way out of town, but he was flexible with his time for appt CDJR was amazing. They had the lowest price online on their new Dodge Durango. We live way out of town, but he was flexible with his time for appt, answered every question, and even helped me get a true ballpark for my trade-in and confirmed the sale price before traveling to the dealer. He made me feel as though he was truly an advocate for me. We went with my husband's preferred exterior color, but I would work with Jason and River Oaks CLDR anytime. Go team Black! More

Jason was very helpful and has excellent customer service. Very personable and knowledgeable on the Malibu we ended up purchasing. service. Very personable and knowledgeable on the Malibu we ended up purchasing. More

Great service from sales and management. Wish we had service like that back in Texas. Keep up the great work. Wish we had service like that back in Texas. Keep up the great work. More

Fast and simple. Sundae answered all my questions. I have no complaints. Fast and easy. Sundae answered all my questions. I have no complaints. Fast and easy. More

I brought my vehicle in for an oil change. After I left the facility I had to bring my vehicle back immediately due to the oil light coming on. They told me that they had to put 5 more quarts After I left the facility I had to bring my vehicle back immediately due to the oil light coming on. They told me that they had to put 5 more quarts of oil into my vehicle. I believe that the oil was never added after my old oil was drained. I was told that I would receive a call to come in and review the footage of the new oil being added to my vehicle, but I was never contacted. I received a text message from Tierra Bell about filling out a survey. I texted her back about the issue I had at the facility. She asked if I can give her the opportunity to correct the situation, but I never heard back from her. I would never go back to this place and would not recommend anyone to go here. More

Absolutely the worst experience I've ever had at a dealership, bar none. Service and communication so poor, I traded my van in while it was still being 'repaired' at the dealership across the street. dealership, bar none. Service and communication so poor, I traded my van in while it was still being 'repaired' at the dealership across the street. Let me do my best to sum up why I was so beyond angry: In mid-December of 2022, my minivan got a "Service Shifter" error. It prevented me from getting the van in gear. So, with it stuck like a rock in my garage... I arranged a tow. Napleton's River Oaks Chrysler Dodge Jeep Ram took the van in on a Tuesday, and $950 later, returned it to me that Saturday morning. I denoted the shifter assembly was NOT YET CLICKED INTO THE DASH when I received the vehicle back, so I had to snap it into place. Goody for me. Flash forward to 2 weeks later. Minivan gets the exact same error! Angered at the situation, I tow the van BACK to the dealership. As anyone else in my predicament might feel... I wanted a swift response since this was the problem I dropped $950 on not 2 weeks prior to fix! I prayed it was just some missed loose connection or some-such. Van dropped off on a Monday. I'm told by the advisor "sorry man... the guy who worked on your van is off today. But he'll get to you tomorrow morning." I asked for a loaner. "If I had one to give, man, I would. Sorry." The next day comes and goes. NO CALL. Wednesday, I'm finally called, and told by my technician/advisor/whatever "we've been driving it around all day, it's fine. Service engine light doesn't even come on." Exasperated, I inform him THAT WASN'T THE PROBLEM. He says "oh, well, that's what my sheet says." Please denote: I filled out their online scheduler to get the car in that Monday. I literally wrote out the problem that they clearly missed. More time passes. Still out a vehicle. No apology or urgency to the matter. Just told time and again "we don't know yet. We think maybe it's the weather." At the end of it all... as I said, I was so frustrated, and untrusting of their work (lest I take the van back, and be FORCED TO PAY a "diagnostic fee" which they wanted for the SECOND attempt at a repair)... tell me how I should take that van home. Every time I'd start it? I'd have to start praying it doesn't leave me stranded! No way. So without any apology, or return call from ANYONE at that dealership after trading it in, I'm truly done with them and all Chryslers for the rest of my driving years. I'd like to denote: I used their website to write an email to their general manager. TWICE. Both times I received confirmation emails they were received. However, I'd just to get a call, text, or email back with ANY level of concern. I'd also like to denote during my second week without a van... calling into the dealership would sometimes take 25-30 rings (!) to get to a human being. More