Napleton's River Oaks Chrysler Dodge Jeep Ram

So om December 19th, 8am dropped the van off. Airbag light is on and my power lift gate doesn't work. Nothing big. So no call sio I call at 1pm. They still dont know but will call me by 3pm. Well Airbag light is on and my power lift gate doesn't work. Nothing big. So no call sio I call at 1pm. They still dont know but will call me by 3pm. Well at 4pm no call so I call them. They are just finishing it up will call right back. Yup I realized at 8pm never got a call. So I call at 8am on December 20th. I get Denise who tells me my advisor Eric doesn't come in till 10am and will have to call cause i have no notes. Well NO CALL so i call around 1pm and get Denise again. I'm told Eric is at lunch and will be back in 30 minutes. I asked if the phones are working cause I'm yet to recieve a call. Well I get a call in 5 minutes from Eric. Wiring harness and a button it all covered under my warranty and just my $100 deductible. Well I call at 630 to check on my van. Oh we had to order the parts they will be here Thursday December 22nd. I say I need my van Friday December 23rd. So he tells me I can pick it up. No idea it will still have the seat apart yup foam and wires everywhere. Oh dont worry my one harm in my wheelchair I put it together. So now its December 26th I call to bring my van in the parts sould be in. Nope So now its December 29th still no parts So now its January 13th still no parts That brings us to till today January 17th still no parts. Except today when I called a lady answered. I hear Eric in the background somebody closed it out. I get backorder, i get the worker shortage, but a note on the door that says that's your time to meet with an advisor not to start working on the car. If I make appointments dentist, doctor, hair, nails, or really anything that tome is my time to be serviced not just meet with them. A text a email just like when they confirmed my appointment let me know your working on it. More

I really do not like car buying but Roberto Ortega made my experience easy. Told him what I was looking for and how much i had to work with. Roberto got me a great deal and I was extremely satisfied. If yo my experience easy. Told him what I was looking for and how much i had to work with. Roberto got me a great deal and I was extremely satisfied. If you're looking for a vehicle Roberto Ortega is the man to see. I highly recommend him. Thank You Roberto! More

Had a great experience! Worked with Roberto and Gator and got a great deal! Thank you! Worked with Roberto and Gator and got a great deal! Thank you! More

By far the best car buying experience! Was treated like family from the beginning of the car buying experience until purchasing the vehicle! Was treated like family from the beginning of the car buying experience until purchasing the vehicle! More

Highly recommend going to see Sundae Henderson to buy your next car or truck, she's the best your next car or truck, she's the best More

Great place to buy a car from . Its my 4th car from here and we always get retreated right . Thank you to Roberto and the entire staff Its my 4th car from here and we always get retreated right . Thank you to Roberto and the entire staff More

The worst car service department especially when you call them to inquire about the status of your car and they never pickup the phone or call you back. them to inquire about the status of your car and they never pickup the phone or call you back. More

Roberto Ortega is always a pleasure to work with. He’s great at his job and is very helpful. He’s great at his job and is very helpful. More

From test drives to final signing, I was treated with hospitality and respect. Everyone in the showroom was personable and polite. It was an amazing experience. hospitality and respect. Everyone in the showroom was personable and polite. It was an amazing experience. More

Roberto and Jorge are the powerful duo over at Napleton’s dealership. It was time to trade in my gladiator for something different and they found me the perfect Grand Cherokee. Roberto went above and beyond dealership. It was time to trade in my gladiator for something different and they found me the perfect Grand Cherokee. Roberto went above and beyond to make sure it was detailed and helped clean out my old vehicle. He also sent me suggestions on accessories for my new vehicle. Jorge helped seal the deal with the best financing available! Highly suggest getting your next vehicle from these two! More