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Napleton's River Oaks Chrysler Dodge Jeep Ram

Lansing, IL

4.5
857 Reviews
Family owned and in business for over 50 years, Napleton's River Oaks Chrysler Jeep Dodge RAM is your Lansing source for new Chrysler, new Jeep, new Dodge, new RAM , and used cars for customers in Highland, Orland Park, and River Oaks, IL. We are conveniently located off Highways 80/94 and 294 and are solely focused on providing you with an easy and enjoyable buying experience. Our friendly, knowledgeable staff will immediately take you under their wing and ensure your satisfaction and that all your expectations before, during, and after the sale will all be exceeded. Plus, we even give customers a $100 Customer Referral Bonus for recommending their friends and family to us! No matter what step you are at in the buying process, we promise to treat you the way you deserve to be treated.
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17225 Torrence Ave

Lansing, IL

60438

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Showing 857 reviews

May 20, 2022

Terrance Winters was very helpful and represented the company in a positive way by reinforcing the standards of Napleton’s Jeep. He kept me well informed on the status of my service rendered to my car. More

by Roxiegrl40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sundae Henderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Woods, Roberto Cortez
May 22, 2022 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

May 12, 2022

Excellent customer service, attentive, very knowledgeable staff, clean facility, have already recommended it to a friend looking for a Jeep. More

by claudia8147
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Ortega, Scott Czarnik
May 15, 2022 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

May 11, 2022

I love the friendly atmosphere and service when you walk in and the great customer service! More

by flmmurry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe Muhsen, Eric Littleton, Jorge Castaneda
May 13, 2022 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's River Oaks Chrysler Dodge Jeep Ram as your first choice for all your vehicle needs. Our team is available should you require any extra help.

April 30, 2022

Very helpful and kind. Fast service. Real informative. They try to give you the best deal possible. More

by Mendezefrain82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J. T, Sergio Esquivia, Jorge Castaneda
May 02, 2022 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

April 28, 2022

Ed Sanders is a fantastic salesman. I came in today and got a great deal on a 2020 Equinox. As soon as I walked through the door, he immediately greeted me with a warm welcome, introdu More

by Nicole C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your recent experience with us, Nicole! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

April 28, 2022

I had an amazing experience at Napleton with JT. We were greeted immediately and he listened to our needs. He was patient as this was our first car purchase. He explained the details of the car in a More

by Gutta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT
May 01, 2022 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hello Gutta, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 20, 2022

On April 5, I dropped my 2013 Dodge Durango off for some service repairs. The drop off went well with no issues. The Service person told me they probably wouldn't get to my vehicle until the next day. No i More

by freeman_t_c
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Brice
Apr 23, 2022 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out us at (708) 474-2300 and we will work with you personally in rectifying the issues you experienced.

April 18, 2022

Edward sanders did a great job was very patient with me he stayed with me until I find the right vehicle all his hard was greatly appreciated thank you Earlyse Dale More

by Earlysedale71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Ortega
Apr 22, 2022 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hello, we are pleased to hear about your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our team member Edward was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

April 16, 2022

Sundae Henderson was very professional and worked hard to get me in a vehicle to my liking and price range. I would use her again and send others to her. More

by Sherwindupont
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sundae Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hello, thank you for your kind review; we are happy to pass along your comments to Sundae here at Napleton's River Oaks Chrysler Dodge Jeep Ram! We hope you continue to choose us for all your automotive needs! Take care!

April 09, 2022

Denise the service manager is very rude and unprofessional. 0 stars for the lack professionalism. More

by dejadeja734
Recommend Dealer
No
Employees Worked With
Denise Service Manager
Apr 12, 2022 -

Napleton's River Oaks Chrysler Dodge Jeep Ram responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (708) 474-2300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Apr 12, 2022 -

dejadeja734 responded

No need to respond I just will never do business with them especially if they have such a rude individual like Denise who is the service manager representing there company and Name. 0 stars

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