Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

Yesterday, I came in to fix a tire problem with my 2020 Jeep Cherokee, which I purchased from here. Few hours later, I drove off the lot with a brand new 2024 Grand Jeep Cherokee. I'm still in shock ! Edw Jeep Cherokee, which I purchased from here. Few hours later, I drove off the lot with a brand new 2024 Grand Jeep Cherokee. I'm still in shock ! Edward Sanders ( sales associate ) remembered, from my last visit, I wanted to upgrade to a Grand Cherokee with sunroof. At first, I was skeptical that I couldn't afford it. Along with Roberto, Conrad, and Edward Sanders, they found a way for me to drive my dream truck off the lot. I'm forever grateful. More

Mark Szydlo was so nice and fixed my fuse in NO Time! ! Excellent customer service :) !!! ! Excellent customer service :) !!! More

Worst experience EVER! ! Took my Jeep Wrangler in on 6/14 and never received a call. I had to call them on 6/17. My service person never called back. I was told he was too b ! Took my Jeep Wrangler in on 6/14 and never received a call. I had to call them on 6/17. My service person never called back. I was told he was too busy to come to the phone. I called back on 6/18. My Jeep had not been looked at so I made a big fuss about it, then I was told by Kim, I could come pick it up, which I did!! They did NO work and I will never go back! Customer Service is HORRIBLE!!! More

The worst dealership also service center sucks the guy Brad that’s in service does not need to be working there he has no knowledge of what was wrong with my car. I have a BMW, the drive train malfunction Brad that’s in service does not need to be working there he has no knowledge of what was wrong with my car. I have a BMW, the drive train malfunction 2 message came across my screen of my car. I was told that it meant that my BMW warranty was about to expire. I looked at him like he was crazy. I told him that that was incorrect and if a warranty was about to expire, BMW would have called or sent a message in an email my car was there for approximately five days without being told anything and when I called to keep checking on my vehicle, I was put through different services a guy named Dawayne had me call back because he was supposed to be looking for me. A rental vehicle gave me his personal cell phone number told me to call back at four and did not even answer or reply back on the other hand my sales person. Justin was very nice and helpful. He did call me back after me constantly calling checking up because no one else thought enough to give me a call other than him. Good sales person overall. More

I came in for service on my vehicle today & began speaking with Ed Sanders about a future trade in or purchase. He’s very knowledgeable & answered all my questions & even the ones I didn’t know I had speaking with Ed Sanders about a future trade in or purchase. He’s very knowledgeable & answered all my questions & even the ones I didn’t know I had. I’ll definitely be back soon to make a future purchase with him ! More

The district. manager of service, told me he ordered the parts to fix my car his name is Mark and another staff Heba. It's been over 3 weeks, no answer when I call manager of service, told me he ordered the parts to fix my car his name is Mark and another staff Heba. It's been over 3 weeks, no answer when I call them. Don't fall for the sub par work jobs, they know that there employees were scamming and using money for parts paid for going to Auto zone. Don't deal with con artists. I've filed a complaint with the Attorney General to investigate this dealership. More

I stopped in today to get my car serviced. My salesman, Ed Sanders, checked in on me and made sure my service experience was great. Thank you! My salesman, Ed Sanders, checked in on me and made sure my service experience was great. Thank you! More