Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

Good service while they getting your money but once u need them or something it’s call us back in 10 mins then they pick up and hang up. I bought car and they hunted me down for rest my payment and told need them or something it’s call us back in 10 mins then they pick up and hang up. I bought car and they hunted me down for rest my payment and told me soon I pay they would order me a license plate bracket here I am almost two months away still call and waiting for i. More

Excellent Service My wife and i were returning home (St. Louis, MO) from vacation towing a travel trailer with a new ram 1500 last Saturday 6/20/2020 while driving on My wife and i were returning home (St. Louis, MO) from vacation towing a travel trailer with a new ram 1500 last Saturday 6/20/2020 while driving on highway 80 the check engine light and and message came on for accelerator error. This Ram dealer was at the next exit off highway. Service Manager Tom Walker, Lucas and technician Carlos were able to get the problem resolved and get us back on the road home in a little longer than an hour. Carlos took the time to explain what he had found. They were very friendly and understanding and went above and beyond in helping us get home. More

Very awesome team, they are quick and fast, but takes there time, they are good at what do, I will be back, especially for my new car there time, they are good at what do, I will be back, especially for my new car More

Roberto, Cody and Mo consistently take extra steps and take care of my needs! Also met Tyson on last visit to the dealership. Great team to deal with! take care of my needs! Also met Tyson on last visit to the dealership. Great team to deal with! More

Adam Muhammad has helped so much getting my vehicles serviced. He makes the transition from entering to walking out very smooth and the hospitality is superb! His customer service is second to none and serviced. He makes the transition from entering to walking out very smooth and the hospitality is superb! His customer service is second to none and I will continue to be a loyal customer. Thanks for all your help again Adam! More

Waste of time. Go to another dodge dealership. The lady answering for customer service was a very rude, uneducated female. The SERVICE department is tacky and lazy AND COULD NOT CARE LESS ABOUT YOUR CAR IS answering for customer service was a very rude, uneducated female. The SERVICE department is tacky and lazy AND COULD NOT CARE LESS ABOUT YOUR CAR ISSUE, UNDER WARRANTY. They have truly inconvenienced me. They are done in me and my family’s book. I won’t ever go back to this dealership More

Terrible experience fixing my car I took the car to Napleton Dealer in Lansing to fix engine light and Tom Walker (service manager) read a diagnostic that car need engine flush, clean I took the car to Napleton Dealer in Lansing to fix engine light and Tom Walker (service manager) read a diagnostic that car need engine flush, clean phaser, need new filter and oil for a total of charge of $600. 4 days later, car was giving back to me stating everything was inspecting and good to go and fix. I ran the car and less in 30 minutes i brought the car back to dealer since it was making noise from the engine and checking light again reappeared on the screen. The next day, the car is giving back to me stating that car has been fix and clean phaser and they don't hear any noise. I ran the car again for 45 minutes and car was still making noise and checking light reappeared again. i brought the car back to dearler for the 3rd time since i told them that they haven't fix the problem. after 3 more days without hearing from them, i decided to call them back and now they ran another diagnostic and i was told that engine is ruined. I have a terrible experience since 1st and 2nd diagnostic was never told engine was ruined and pay $600 for nothing and now 3rd time they are telling me that engine is not good. why you Tom walker tell me after first and second diagnostic was is good to used and when i brought them back for the 3rd time car engine is ruined. you should pay me back the $ 600 since nothing was fix on the car.. I don't recommend anyone to go there since you will pay alot Dollars for no a great service.. More