Nick Mayer Chevrolet Buick GMC of Dickson

professional no nonsense transaction Salesman was very professional and knew his stuff. I'am 70 years old and have no patience for typical sales practices. Marty Hamms was straight forwar Salesman was very professional and knew his stuff. I'am 70 years old and have no patience for typical sales practices. Marty Hamms was straight forward with pertenant details very well covered. After a through detailing of the truck's options and demo drive, the purchase transaction was painless and easy. I think it's important for the salesman to be able to read his customer to provide appropriate attention. More

What a great experiance We had a great experience at Alexander Chevrolet it was a true no hassle car shopping. They worked hard to get the right car for us. And they gave us We had a great experience at Alexander Chevrolet it was a true no hassle car shopping. They worked hard to get the right car for us. And they gave us a great deal! Brandon was very knowledgeable about the vehicle and made sure we knew how everything worked. More

Car repair Would never recommend anyone to take their vehicle to this dealer to be worked on. After charging me $830 to supposedly fixing the problem 2 hrs after Would never recommend anyone to take their vehicle to this dealer to be worked on. After charging me $830 to supposedly fixing the problem 2 hrs after driving the problem came back then they wanted to charge me $1100 so took my vehicle back home changed a few ignition coils and alternator the problem as gone away and has not came back yet.. that was about a month ago I was told that someone would call me the following day after being so upset and no one has yet to call. I was told that my vehicle had a lot of miles on it and it does 185,500 so its like they really didn't even want to work on it. Things happen but not a call to even try to make things right!! I also know that they do not look over the vehicle before leaving their shop due to I had a air line that came off my rear shock. Once again no phone call on what it would cost or just letting me know about it before I put my family back in the vehicle. As for a dealership you would think they would do a full inspection before allowing it to be put back on the road even not fixed at least the own of the vehicle would know what's wrong. Very poor customer service/workmanship/PRIDE... I would still be open to a phone call from Chevy Alexander's More

They don't fix issues that are under recall I bought a 2014 Malibu brand new from Alexander Dickson. The purchase part was so easy and I was super excited........at first. Worst mistake I coul I bought a 2014 Malibu brand new from Alexander Dickson. The purchase part was so easy and I was super excited........at first. Worst mistake I could have done. Their service department has to be the most inept bunch of people I have ever seen. I have had transmission issues, idle issues and several other issues from day one and have had to fight for each one to be repaired. I shouldn't have to fight to get my car fixed! There was a recall on the HVAC and they say it got taken care of but I have had this car since day one and it has not. If they don't hear from you they just close it out as complete instead of letting you know. I had no idea there was a recall until there was an issue and I looked it up online. Now I have a HVAC that does not work and they want to charge me $100 bucks to find out why. If I were a man this wouldn't be happening. DON'T EVER BUY A CAR FROM ALEXANDER!!! HUGE MISTAKE, HUGE!! More

Garbage Purchased 2013 Ford Fusion on 10/15/16. Dealt with Corey and Jamie, customer service was impeccable initially. We picked up car on 10/16/16, issue wit Purchased 2013 Ford Fusion on 10/15/16. Dealt with Corey and Jamie, customer service was impeccable initially. We picked up car on 10/16/16, issue with AC and check engine light on came on the same day. We got in contact with our salesman, Corey, who assured us it would be taken care of. We came to dealership on 10/17/16, they fixed minor AC issue free of charge. As for check engine light issue, we were told to have it fixed at Ford dealership and were assured by Jamie and Corey it would be free of charge as well. This turned out to be untrue, the repair cost is $273. Their response was that it’s a good thing we bought their warranty. Turns out, the warranty does not kick in until 30 days later, which they failed to mention. Regardless, this is unacceptable. We were assured that there was nothing wrong with this car and that a mechanic inspected it prior to purchase. Within a few hours of owning it, we now have to pay out of pocket for something that should have been fixed by the dealership. Or at the very least, mentioned to us prior to the purchase. Not only is this a monetary loss, but also loss of time and energy to deal with this issue. The dealership was able to turn off the check engine light when we came to get it fixed, we are convinced they did the same prior to the test drive to ensure we would not know this issue existed. Even Ford dealership mentioned this is probably the case. Alexander GMC Buick should be responsible for paying for the repair of this issue since the bulletin has been out since 2013 and this issue arises within one day of owning this car. Our call to file a complaint with the dealership was never returned. To add on, they misspelled my name on the registration, which is another hassle I now have to deal with getting it fixed. Extremely sloppy and careless on their part, since they have SO much paperwork with the correct spelling. HORRIBLE customer service and experience. This could have been solved quickly and efficiently on their part, but instead, has turned into a huge headache for our family. Would NEVER recommend and will be posting our experience on social media as well to warn others. More

Customer service has greatly improved Steven Stets has been amazing to work with and not let us down in any way. I trust him and appreciate him being so kind and patient and caring. Steven Stets has been amazing to work with and not let us down in any way. I trust him and appreciate him being so kind and patient and caring. More

Very easy to work with, honest and fair! Marty Hamm was very good to work with, helped me get a better deal. Very honest people and helps u meet your goal in what ever you are wanting. Marty Hamm was very good to work with, helped me get a better deal. Very honest people and helps u meet your goal in what ever you are wanting. More

Marty Hamm, and the Staff at Alexander Buick. Marty Hamm was very helpful and honest with accurate fulfilled every promise that he made. The dealership was helpful in answering all of my question Marty Hamm was very helpful and honest with accurate fulfilled every promise that he made. The dealership was helpful in answering all of my questions and fulfilled all quotes that they made in a very professional and timely manner. He represented Alexander Chevrolet Buick in a very positive manner and explained all of my Buick Encore features in a way that was easy to understand. I would recommend him to anyone interested in purchasing a vehicle. More

Great Service! My husband and I went into Alexander last month, just to look around at our options for upgrading our vehicle. We never thought that day we would leav My husband and I went into Alexander last month, just to look around at our options for upgrading our vehicle. We never thought that day we would leave with a BRAND NEW vehicle, but with the professionalism showed by Marty Hamm we did. He made us feel comfortable in the showroom and he showed us around and guided us through the options we had, since we needed a 3rd-row vehicle. I must say that this was our best car shopping experience ever. We never once did he make us feel pressured into purchasing a new vehicle. Marty was very informative and answered every question of ours patiently and thoroughly. Nowadays, it's commonly seen that car salesmen just don’t do enough and their only objective is to get money out of your wallet. But, salesman like Marty delivers an incredible service and gives a very pleasant experience. We will forever be an Alexander Chevrolet Customer. We will definitely recommend Marty & the dealership to all our friends and family! Thank you Marty! More

Customer service at it's finest! I've never experienced this excellent level of customer service from a car dealership in all of my 42 years. I was never pressured in any way to purch I've never experienced this excellent level of customer service from a car dealership in all of my 42 years. I was never pressured in any way to purchase a car and after purchasing a beautiful enclave and deciding I wanted to go back to a Tahoe, they made my transition seamless. Allan and Marty made my experience easy, they were patient and they were efficient. In fact, everyone I dealt with were consummate professionals. They listened to my interests, had answers to the multitude of questions I raised and were willing to go the extra mile to accommodate me at every turn during the transaction. I don't ever take the time to post a review, but felt compelled to do so in this case. They removed the stigma I may have had of dreading the car buying process. As such, I will definitely use Alexander Chevrolet Buick for my future needs and will be referring friends and family! More