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Norm Reeves Mazda
Irving, TX
993 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish.
We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 993 reviews
June 10, 2019
Great service Service is consistent, reliable, and efficient. Everyone there is incredibly friendly. I always have a great experience and have been going to this se Service is consistent, reliable, and efficient. Everyone there is incredibly friendly. I always have a great experience and have been going to this service center for the last 5 years. More
by Mazda6
Employees Worked With
David Pearson, Angela Engle
May 20, 2019
Great place to purchase both new and used cars , very good customer service, I was so satisfied when edida cruz took really good care of all my questions , very good customer service, I was so satisfied when edida cruz took really good care of all my questions More
by Aluta
Employees Worked With
She is so receptionable, serviceable and friendly sales person, i will recommend any customer to her, she really took care of my questions , Edida Cruz
May 08, 2019
Bad customers service Just don’t go. I was gonna buy and waited for the bank, had to leave. Get the call, go to signed they sell it! Just don’t go. I was gonna buy and waited for the bank, had to leave. Get the call, go to signed they sell it! More
by dSS1982
Employees Worked With
Nora , Russ Cooper
April 30, 2019
Rodent Damage I expected to have a good experience purchasing a vehicle from this dealer, given the many positive reviews. Unfortunately, I cannot say that my expe I expected to have a good experience purchasing a vehicle from this dealer, given the many positive reviews. Unfortunately, I cannot say that my experience has been positive at all. I am a recent widow with a one year old and made the difficult decision to trade in my husband’s vehicle. I not only wanted something larger with more safety features, this was also a fresh start for my daughter and me; it was not merely a choice made out of necessity but also a highly emotional decision. After much research I decided on the Mazda CX-9 and weeks of internet shopping led me to Freeman Mazda, a mere 400 miles away from my home in New Mexico. The second day I had the vehicle the service soon light came on. The third day my cousin decided it would be a good idea to check the oil to make sure that was not why the light was coming on. When he popped the hood he found that one of the battery cables had been chewed through by a rodent. He told me I had enough connection that driving would be ok, but that I needed to take it in and get the cable replaced. I in no way thought this would be a major problem, and when I took it to the closest Mazda dealer I was shocked to find out that it would be a $4,000 fix and that the interior of my car would need to be dismantled in order to replace the wiring. And that it would not be covered under warranty since it was considered external damage not caused by faulty equipment. I immediately called Freeman Mazda to see if there was anything that could be done and was told that they would need to call me back. I waited over the weekend and called back and was told that they needed to discuss what could be done since I lived so far away. I waited a couple of days and called back and left a message with no reply. I have had the worst year of my life dealing with my husband’s passing and chalked this all up to just one more thing to add to how horrible these past few months have been. My aunt decided to act as an advocate on my behalf and contacted the dealership. She gave my information and I did receive a phone call and a promise of a call back on Monday. It is now close to midnight on Monday and I again have received no phone call. I now have a brand-new vehicle with $4,000 worth of damage and no one cares. Had I been diligent and thought to look under the hood prior to purchasing I would have immediately seen the damage and saved myself a lot of stress and money. However, I assumed that by purchasing a brand-new vehicle it would be in new condition. I have learned a very expensive lesson. More
by athom84
Employees Worked With
Martin Ramon, Trent Boe, Rodney King
February 12, 2019
Amazing I came to this dealership because of the good things people had told me about it. And let me say, it was everything I had been told and more. The sale I came to this dealership because of the good things people had told me about it. And let me say, it was everything I had been told and more. The sales rep that I worked with was Edida Cruz. She is a lovely and wonderful woman, but she is also the perfect guide. I came in with some expectations in a vehicle and kind of had an idea as to what I wanted. I explained this to her and she immediately knew what i needed. She was so informative and helpful that I actually changed my mind while I was there. She never pressured me into making a choice and that is something I highly value when walking into any sales environment. At the end of the day, my family and I drove out of there with a beautiful truck and huge smiles on our faces. I would recommend this dealership to anyone just because of this great woman and her outstanding service. Thanks for everything! More
by JMcClaine90
Employees Worked With
Edida Cruz
February 09, 2019
KIRK rudest and worst sales person i have ever seen in my entire life. I had a terrible experience dealing with that guy. Freeman Mazda you should teach him how to treat a customer. i have ever seen in my entire life. I had a terrible experience dealing with that guy. Freeman Mazda you should teach him how to treat a customer. please stay away from that sales person KIRK. More
by rockplusar
Employees Worked With
Kirk Stanley
February 08, 2019
Bad sales tatics They try to use the "another customer is interested in that car too" tactic to keep you from talking them down. Manager is even worse. They try to use the "another customer is interested in that car too" tactic to keep you from talking them down. Manager is even worse. More
by CarGuy165
Employees Worked With
Matt Harris
January 17, 2019
People You Can Trust! After visiting over 10 other dealerships and testing over 20 cars, we finally felt relief once we arrived at Freeman Mazda. Edida Cruz greeted us wit After visiting over 10 other dealerships and testing over 20 cars, we finally felt relief once we arrived at Freeman Mazda. Edida Cruz greeted us with a smile, sincerity, and we didn't feel like we were being stalked as prey. The process of getting my new truck was easy and fast. Edida displayed great character, conduct, and conversation. We are truly grateful that we finally found a salesperson and dealership we can trust. Thank you very much for going out of your way for us and we will be in contact for future purchases! More
by P& E Glenn
Employees Worked With
Edida Cruz, Rodney King
January 17, 2019
Edida is AWESOME! Edida made this experience so easy for us. There was always communication open and all questions answered. When we came to pick up our new car, it was Edida made this experience so easy for us. There was always communication open and all questions answered. When we came to pick up our new car, it was clean and beautiful, and it had a giant bow on it! Such a fun experience! Thank you! More
by Samanthasoda
Employees Worked With
Edida Cruz
January 16, 2019
Steven Van Looy Buying a car was easy and without any problems. Steven was personable and very knowledgeable of the product. My next Mazda will be bought at Freeman M Buying a car was easy and without any problems. Steven was personable and very knowledgeable of the product. My next Mazda will be bought at Freeman Mazda and Steven is the reason. More
by Cypgw-hiqq0-qajxlw
Employees Worked With
Steven Van Looy
