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Norm Reeves Mazda
Irving, TX
991 Reviews
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish.
We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX. Continue reading below to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 991 reviews
December 10, 2016
The entire experience was phenomenal from beginning to end. To be honest, I was dreading buying a car. None of my experiences have been particularly bad but it is just not something I feel comfortable doing. To be honest, I was dreading buying a car. None of my experiences have been particularly bad but it is just not something I feel comfortable doing. However at Freeman Mazda, I never felt uncomfortable, in fact it was the opposite. It felt like talking to friends and about what you were looking for and needed in a vehicle. There was absolutely no pressure. Everyone was super friendly and most importantly genuine. The process was incredibly fast and smooth, and I don't think I have ever been as impressed with any customer service, as I was with theirs. I would even go as far as they made the car buying process enjoyable. I highly recommend Mazda Freeman and I know I will be a repeat customer. More
by mpslanker
Employees Worked With
Charles Peters
December 07, 2016
Freeman Mazda Great Service and Great employees !! I have received better service from Freeman Mazda than any other dealers I have used in the past. They always go above on beyond to satisfy their cust I have received better service from Freeman Mazda than any other dealers I have used in the past. They always go above on beyond to satisfy their customers. More
by EDA COHEN
Employees Worked With
Terri Dixon, Angela Engle
December 03, 2016
Best Services Angie is professional, knowledgeable, and a great teacher! She takes care of me and my car. I have used Freeman Mazda exclusively for all my service Angie is professional, knowledgeable, and a great teacher! She takes care of me and my car. I have used Freeman Mazda exclusively for all my service needs. I highly recommend them! More
by Mazda2004
Employees Worked With
Angela Engle
December 01, 2016
Service You have the finest Service Department I have ever experienced bar none in 40 years (yes, even the covered wagons). I think that Terry's team of exper You have the finest Service Department I have ever experienced bar none in 40 years (yes, even the covered wagons). I think that Terry's team of experts is unbelievable. Now sales managers could learn from that as i want another car but they turned me off so that i will be looking elsewhere. Peter B. Barrows More
by Peter B.Barrows
Employees Worked With
Josh, Terri Dixon, Angela Engle
November 29, 2016
Very positive experience It was my first visit to the service department at Freeman Mazda and I had nothing but a good experience. From the call to make the appointment, to t It was my first visit to the service department at Freeman Mazda and I had nothing but a good experience. From the call to make the appointment, to the drop-off experience, to picking up the car, everything was great. Everyone was super-friendly and helpful. The car was ready on time and they answered all my questions. More
by Donordoc18
Employees Worked With
Terri Dixon
November 19, 2016
Terry Dixon is the best Freeman Mazda in Irving is great. Mrs. Terry Dixon is the reason I drive a Mazda. Great customer service and you get in and right back out Freeman Mazda in Irving is great. Mrs. Terry Dixon is the reason I drive a Mazda. Great customer service and you get in and right back out More
by Dee Hall
Employees Worked With
Terri Dixon
November 18, 2016
Oil Change I drive in. My car is serviced as needs be, then washed. I drive out a happy repeatcustomer. I'll be back. Thank you very much. I drive in. My car is serviced as needs be, then washed. I drive out a happy repeatcustomer. I'll be back. Thank you very much. More
by Grkids
Employees Worked With
Angela Engle
November 18, 2016
State Inspection. Over the years, I have purchased two Mazdas from your dealership and have always brought them back to you for service. My experience with the service Over the years, I have purchased two Mazdas from your dealership and have always brought them back to you for service. My experience with the service department has been great. More
by samsmokey
Employees Worked With
Ricky (I don't know his last name)
November 18, 2016
Service on damaged item Had a great experience. Mirror malfunctioned. It was assessed and deemed not be damage but mechanical. They put on a new side mirror and did not ch Had a great experience. Mirror malfunctioned. It was assessed and deemed not be damage but mechanical. They put on a new side mirror and did not charge me. I love working with Terry and her team. Thanks. More
by Elder 64
Employees Worked With
Terri Dixon
November 17, 2016
Red Mazda 6 Touring with Tech Package Awesome deal. was sweet altogether never had an hassle. Cliff Will and Trent all of them were awesome. Good customer service. Very courteous and ti Awesome deal. was sweet altogether never had an hassle. Cliff Will and Trent all of them were awesome. Good customer service. Very courteous and timely replies and delivery. Overall super cool awesome experience. More
by Viggy
Employees Worked With
Trent Boe, Cliff Legrande, Lance Wilson
