Nucar Chevrolet of Lowell - Service Center

The repair on my truck took 4 days longer than they told me. It was a fairly simple exhaust pipe repair. I understand things come up, maybe they had to order a part they thought they had. But they didn’t ca me. It was a fairly simple exhaust pipe repair. I understand things come up, maybe they had to order a part they thought they had. But they didn’t call me once, didn’t respond to my messages. It took 3-4 phone calls from me on the 3rd day (business days that is, they had it all weekend as well) for someone to finally tell me a new projected date. I asked that they call me to give me a better idea of a time when that date came. They didn’t. I had a week off of work, and was planning on getting things done. My truck was supposed to be finished on Friday, the prior week. It got pushed to Monday. Monday I heard nothing. On Tuesday, after several attempts to get a hold of someone, they told me Wednesday. On Wednesday, after I called them in the afternoon, the truck was ready by 4 pm. Ruined my week. No apologies, no discount on the insane labor rate they charge. This was not my first bad experience there. It will be my last. More

I am a returning customer of this dealership and I am pleased with their courtesy, friendliness and willingness to help. I’ve found everyone I met was always available for a quick question. pleased with their courtesy, friendliness and willingness to help. I’ve found everyone I met was always available for a quick question. More

Very professional dealership. I was immediately approached and taken care of. They made sure to ask if anything additional was needed. The wait time was very short. I couldn’t hav I was immediately approached and taken care of. They made sure to ask if anything additional was needed. The wait time was very short. I couldn’t have been happier with the overall experience. More

Super easy drop off, fantastic communication system, texting with updates including links for the service reports. texting with updates including links for the service reports. More

The service advisor (Jim) was very accommodating during my visit and easy to deal with. My vehicle was ready at the time that it was given. my visit and easy to deal with. My vehicle was ready at the time that it was given. More

The Staff was very helpful and informative and the Vehicle was ready on time as expected. Vehicle was ready on time as expected. More

Great place to do business. Worked within my budget and expedited the process. Thank you! Worked within my budget and expedited the process. Thank you! More

This is our 2nd car from this dealer ship and we are very happy with both sales and service departments happy with both sales and service departments More

This Equinox is the third straight vehicle I have bought from this dealership. The service and customer service have always been top notch. from this dealership. The service and customer service have always been top notch. More