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Nucar Chevrolet of Lowell - Service Center

Lowell, MA

4.5
523 Reviews

523 Reviews of Nucar Chevrolet of Lowell - Service Center

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May 05, 2024

Good service and customer support. Problems resolved successfully. Call back from rep could have been better, but overall good service. More

by juliesan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
May 09, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for taking the time to provide this feedback, Julie. We strive to provide exceptional customer service to our customers, and are always trying to find ways to improve. Please feel free to reach out to me directly to discuss in more detail. Thanks again! - Steve Alesse, General Manager

May 05, 2024

I needed a same day appt. , and was quickly accommodated. Keith was a great service person. More

by WARFORDSUZAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "Marty" Martyniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
May 08, 2024 -

Nucar Chevrolet of Lowell responded

Suzan, thank you for taking the time to share your feedback. Each employee is a valued member of the Nucar Lannan Chevrolet of Lowell team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! - Steve Alesse, General Manager

May 05, 2024

Great service, friendly staff, really went out of the way to make sure I got the car I was after. More

by ALEXRUTLEDGE44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike "Marty" Martyniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Marren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Nucar Chevrolet of Lowell responded

Thank you so much for taking time out of your day to share your experience with everyone, Alex. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. - Steve Alesse, General Manager

May 04, 2024

From sales to service everyone is super friendly and professional! I will continue to buy vehicles and tell everyone looking to buy to go here ! More

by LHAYDEN319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Alesse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stempien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Marren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for the feedback! I am happy to hear about your positive experience at Nucar Lannan Chevrolet of Lowell, and I am grateful you chose us for your automotive needs. I look forward to working with you again in the future! - Anthony Scenna, Lead Sales Manager

May 04, 2024

Great service and nice atmosphere , very helpful staff , costumer services on point , Jon was very helpful More

by PAISAMAN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
May 07, 2024 -

Nucar Chevrolet of Lowell responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. - Steve Alesse, General Manager

May 04, 2024

Excellent service with fantastic communication, prompt and detailed updates, and payment for services rendered was made very and convenient More

by SBugs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kieth Wade
May 07, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! - Steve Alesse, General Manager

May 02, 2024

I liked the fact that they were able to show me a picture of the mail in my tire in video and followed up showing me the nail explaining I didn’t need a new tire after all. Saving me over $200. The service h More

by Lauri Bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
May 04, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for putting your trust in Nucar Lannan Chevrolet of Lowell, Lauri! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. - Steve Alesse, General Manager

May 01, 2024

I take my 6 vehicles here all the time for all my oil changes and my repairs the service department is very courteous and professional all the time can’t ask for better treatment More

by 1GEORGEREGAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa the service coordinator
May 04, 2024 -

Nucar Chevrolet of Lowell responded

George, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. - Steve Alesse, General Manager

May 01, 2024

I bought my car at Nucar Chevrolet of Lowell over a year ago. Recently it started leaking water inside and when I took it to a GMC dealership they wanted to charge me $600 to diagnose it. Nucar went above a More

by AORDILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Nucar Chevrolet of Lowell responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. - Steve Alesse, General Manager

April 30, 2024

Great overall service on my vehicle but lack of communication from service advisor which was pretty disappointing. More

by Jacob Boucher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
May 03, 2024 -

Nucar Chevrolet of Lowell responded

Jacob - we appreciate the feedback. Good communication with our customers is a fundamental priority for us, and I apologize that our processes broke down in this case. I assure you that we will work to improve. Our Service Team does a great job overall, and I'm glad they were able to ultimately take care of you. Please feel free to contact me directly to discuss in more detail, as this information is very useful in implementing positive changes. - Steve Alesse, General Manager

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