Orr Chevrolet of Fort Smith - Service Center

Superb personal service Shane and Tracy really no the Cadillac Products inside and out they can answer any question you may have concerning your vehicle or other service rela Shane and Tracy really no the Cadillac Products inside and out they can answer any question you may have concerning your vehicle or other service related questions More

Transmission Replacement Josh Bennett was very helpful and informative in diagnosing my transmission. Very sympathetic due to the fact of it being a 2014 Silverado and not cov Josh Bennett was very helpful and informative in diagnosing my transmission. Very sympathetic due to the fact of it being a 2014 Silverado and not covered under warranty. He was prompt with his repairs without sacrificing quality. Overall a very professional and courteous experience. More

Great people & service Made my appointment which happened in one day, took my car in on time, cleaned my car to make it shine. Great service, thank you! Made my appointment which happened in one day, took my car in on time, cleaned my car to make it shine. Great service, thank you! More

Cadillac Service Department was Excellent Very friendly staff, Excellent service.Worked hard to find out what was wrong with our vehicle ,Made sure it was repaired in a short amount of time. Very friendly staff, Excellent service.Worked hard to find out what was wrong with our vehicle ,Made sure it was repaired in a short amount of time. Made sure vehicle was clean inside and vacuumed inside, Overall it was a great experience. More

Exceeded my expectations. I came in for an oil change and received extra courtesy services, hospitality, and was greeted by several employees not connected with the scheduled I came in for an oil change and received extra courtesy services, hospitality, and was greeted by several employees not connected with the scheduled service call. More

Outstanding customer service!!!! We were travelling out of town,had a break down, 4:50 pm, closing time. They were very accommodating, a mechanic stayed late to take a look. He diag We were travelling out of town,had a break down, 4:50 pm, closing time. They were very accommodating, a mechanic stayed late to take a look. He diagnosed the problem and the repair was finished by 2:30 the following afternoon. More

I understand the difference between OEM and Aftermarket! Your company wanted $5000 to replace lifters and Camshaft. I got a Brand new complete Jasper motor installed with 3 year 100,000 mile National Warrant Your company wanted $5000 to replace lifters and Camshaft. I got a Brand new complete Jasper motor installed with 3 year 100,000 mile National Warranty for the same price!!!!! Example If I breakdown in California, The company pays 100% of all cost! Hint Hint,,,,,, I highly recommend for Orr Chevrolet to get their Own Tow Trucks!!!!! There is so much undercutting out There!!!!!! More

Trim replacement (door panel) Replaced door panel and I am pleased with the service. The service department answered any questions I had and was very nice during my visit. Replaced door panel and I am pleased with the service. The service department answered any questions I had and was very nice during my visit. More

Service department Josh was able to diagnose my truck and advised about check engine light. He set repair appointment and asked if possible to drop off. He is a good w Josh was able to diagnose my truck and advised about check engine light. He set repair appointment and asked if possible to drop off. He is a good with communication and kept me up to date on work progress. Great service department. More

First oil change on new truck Before my Chevy I had a Dodge. It used to take the Dodge dealership 2+ hours for an oil change. This was my first time at Orr and they had my truck b Before my Chevy I had a Dodge. It used to take the Dodge dealership 2+ hours for an oil change. This was my first time at Orr and they had my truck back to me in 30 minutes. Everyone was very friendly and I didn't have to walk through anyone's cigarette smoke when I got out of my truck. They also didn't move my seat which I absolutely loved! More