Orr Chevrolet of Fort Smith - Service Center

Plan change I went in to have my car checked out as it was not starting as it had previously started. While I was waiting to hear from service, Susan Brown notice I went in to have my car checked out as it was not starting as it had previously started. While I was waiting to hear from service, Susan Brown noticed that I was looking at new corvettes in the book in the showroom. She approached me and asked me why I didn't drive a new one home. I told her that she probably didn't have what I wanted. I told her what I liked and she said, "I have one just like that for you". She said, "I will go get it" and she did. I took it for a drive. I didn't buy it that day but she kept sending me little gentle reminders and after five days we agreed on a price and I drove it home. What more can I say? More

Oil Change & Tire Rotatiom This experience was excellent. The service rep went out of his way to make us feel like a valued customer and was very friendly. The date was Saturd This experience was excellent. The service rep went out of his way to make us feel like a valued customer and was very friendly. The date was Saturday, Sept 23rd. More

Excellent service, polite, efficient personnel I enjoy my service visits. The staff is always cordial and friendly and they keep my car in excellent condition. I love it that they wash my car too! I enjoy my service visits. The staff is always cordial and friendly and they keep my car in excellent condition. I love it that they wash my car too! The lounge area is very nice and I enjoy the great coffee bar. More

Professional and efficient The service center took care of my needs. The entire organization was friendly and helpful. Keep up the excellent service. I will continue to use Orr The service center took care of my needs. The entire organization was friendly and helpful. Keep up the excellent service. I will continue to use Orr Chevrolet for my service needs. More

great oil changei excellent experience for my oil change. easy in and out. courtesy driver took me from dealer back home and then come and take me back to the dealers excellent experience for my oil change. easy in and out. courtesy driver took me from dealer back home and then come and take me back to the dealership for my car. Very good experience. More

Warranty Work Joe and the service team are doing the best they can to help resolve multiple issues I have had with my 2015 Silverado. I like them but I hope I don't Joe and the service team are doing the best they can to help resolve multiple issues I have had with my 2015 Silverado. I like them but I hope I don't have to see them for a long time. More

Warranty repair Joe @ Orr in Fort Smith was very prompt and courteous. He called and gave me updates of the status. He was also aware of an another appointment that Joe @ Orr in Fort Smith was very prompt and courteous. He called and gave me updates of the status. He was also aware of an another appointment that I had and he was ready when I arrived. More

Service routine Shane spent time checking and explaining all necessary service issues. Both he and the technician provided insight on the service required. Also fol Shane spent time checking and explaining all necessary service issues. Both he and the technician provided insight on the service required. Also followed up on extended warranty issues. More

RECALL Called to make appointment for a recall on seat belt. I was given several times available and was asked which one would be best for me. I picked the Called to make appointment for a recall on seat belt. I was given several times available and was asked which one would be best for me. I picked the time best for us. Don't recall who I spoke with but she was very pleasant in scheduling my appointment. Everyone was very nice. More