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Panama City Toyota
Panama City, FL
2,898 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,898 reviews
May 07, 2024
I had a bad experience once with another salesman. The salesman and finance guy that helped this time were awesome! I absolutely loved how I was listened to and treated. Not to mention this is the tr The salesman and finance guy that helped this time were awesome! I absolutely loved how I was listened to and treated. Not to mention this is the truck of my dreams. They made it happen. More
by Arnoldkimberly00
Verified CustomerEmployees Worked With
Christian Garcia, Nathan Lilavois
May 07, 2024
They are always professional and timely. I appreciate their attention to detail and communication. So far they have not tried to "up sale" me and have delivered on their service promise. I appreciate their attention to detail and communication. So far they have not tried to "up sale" me and have delivered on their service promise. More
by dlb1961
Employees Worked With
May 07, 2024
Excellent customer and fast service, my go to service dealership!!! There’s a closer dealership by me but I’ll drive the extra miles to be here dealership!!! There’s a closer dealership by me but I’ll drive the extra miles to be here More
by rcmac75
May 07, 2024
This is the only place my2 Toyota will be serviced love the way they handle it the way they handle it More
by BERNARDSIMONS
Employees Worked With
May 06, 2024
Have always had a good experience at Panama City Toyota. Thank you Pat for being such a great service representative!! Thank you Pat for being such a great service representative!! More
by FRAN.TATE
Employees Worked With
May 06, 2024
Great service fast and efficient, clean and courteous. Always on time with my appointments. thank you for being my Toyota. Always on time with my appointments. thank you for being my Toyota. More
by jes196
May 06, 2024
Overall a very good experience for as busy as they are. The waiting room and breakfast bar is a great touch. I had an appointment at 10 and went in to see my advisor, who asked what I was having done. I th The waiting room and breakfast bar is a great touch. I had an appointment at 10 and went in to see my advisor, who asked what I was having done. I thought that was the whole point of having an appointment. Later he came looking for me because they said the keys were not in the car, which they were. I made sure they were anyway but he came a second time and said they weren’t. I found someone outside and showed him where the keys were-in plain sight on the console. Inside there is a tv screen with customer names and advisors. My name wasn’t listed. After 2 hours I went to inquire on the status of my vehicle and asked a different technician because mine wasn’t there. I was having recall work done and he said that could take from 2 to 4 hours, without looking to see what my recall was for. I waited until my technician came back and to his credit he went back and said it would be about another 20 minutes, which it was. I waited a total of 3 hours. It would have been nice to know that before so I could arrange for transportation. About an hour after I left I get a phone call at home from someone telling me my car is ready? I said thank you. Obviously this dealership has some administrative issues to work out. More
by chucktodaro
Employees Worked With
May 05, 2024
Still a super operation and everyone did their best to insure that everything worked out well; especially Amber! insure that everything worked out well; especially Amber! More
by fuegochief
Employees Worked With
May 05, 2024
I truly appreciate the dealership replacing the lift on my Highlander. The people working there are always very friendly and helpful. I'm definitely a fan. my Highlander. The people working there are always very friendly and helpful. I'm definitely a fan. More
by kat4nesbitt
May 05, 2024
I strictly come to this dealership because of their amazing staff. Everything gets done efficiently and on time with great work. amazing staff. Everything gets done efficiently and on time with great work. More
by HALEYWEBER23
