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Panama City Toyota
Panama City, FL
2,896 Reviews
Before we tell you about ourselves, let’s start with you. You’re probably looking for a car-buying experience that is easy, convenient, and affordable. So how can we help you accomplish that? How can we minimize the disruption that is required when purchasing or servicing your vehicle? How can we make these activities not just tolerable, but enjoyable? We ask ourselves these questions daily, and while our execution isn’t always perfect, we strive to find answers we think you’ll like.
Panama City Toyota is a family-owned company that has operated under substantially the same ownership for over 25 years. We have significant ties to the community, and believe it is our obligation to make Bay County—really the entire Florida Panhandle—a better place to live.
Although family has tenure in the community and in the automotive business, the current leadership probably has more experience as an automotive customers than as an automotive operators. Hopefully this causes us to see everything through a “customer lens,” and keeps us from ever forgetting that unfamiliarity can be intimidating. We strive to eliminate that feeling.
An early tagline for the dealership was the recognizable phrase, “Where Relationships are Born.” While this may not always be used in the dealership’s current advertising, the sentiment remains. Here, our team recognizes it’s not about us, but instead it’s about you, the customer. You are the main character of the story and we are here simply to guide you into the perfect vehicle to accomplish your goals.
In addition to the sale of new and outstanding Toyota vehicles, Panama City Toyota also offers high quality pre-owned vehicles. These include not only Toyota certified used vehicles, but also pre-owned vehicles of many other domestic and foreign brands. Virtually all brands can beserviced inside our award winning service department. An outstanding parts and accessories departments also strives to meet your various needs.
We sincerely hope you desire to become and continue to be part of our extended family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 PM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,896 reviews
August 16, 2016
Great service but $$$ hurts.. Great customer care, easy to keep kids entertained and free popcorn. Not the cheapest in the block but great people and a nice roomy waiting area.. Th Great customer care, easy to keep kids entertained and free popcorn. Not the cheapest in the block but great people and a nice roomy waiting area.. This was my first service after purchase but will be going back.. More
by Chris
Employees Worked With
Forgot (he did give me a card though)
August 09, 2016
Fast Service! Every time I go to this dealership it's really great customer service, and very good and fast service on my car itself, They check and correct, fill a Every time I go to this dealership it's really great customer service, and very good and fast service on my car itself, They check and correct, fill and advise me on everything. I am always pleased with their work and feel safer on the road after my visit because I drive a lot and do not ever want to get stuck on the road with any auto problems. More
by Priuslover
Employees Worked With
Unknown
August 07, 2016
Very Positive Experience The service people were extremely friendly and helpful. They answered my many questions and gave me excellent advice. I watched the mechanics work o The service people were extremely friendly and helpful. They answered my many questions and gave me excellent advice. I watched the mechanics work on my vehicle (from outside the garage), and I was pleasantly surprised to see their attention to detail (they actually used a torque wrench when rotating the tires). I will definitely come back, because I'm beginning to trust them. This is in direct contrast to another Toyota dealership that I had previously visited, because they were closer to my home. I will gladly travel the extra distance, because my vehicle is in better hands. More
by morryb
Employees Worked With
I spoke with at least 5 people, but I didn't realize that you were going to ask this question.
July 28, 2016
#1 Rated Service.. See Johnny!! Brought in with similar problems as was having a month earlier when my car was fixed with a bill for 1100.00... Customer Service Rep Johnny.. Took my Brought in with similar problems as was having a month earlier when my car was fixed with a bill for 1100.00... Customer Service Rep Johnny.. Took my car back immediately, found the problem to be a bad part which was under warranty and had my car repaired at no cost to me.. While providing me a loaner! More
by ConnieCulver
Employees Worked With
Johnny
July 27, 2016
Great online experience Helpful customer service. Was very friendly and answered all our questions was not pushy. Whole process was quick and efficient while still making us Helpful customer service. Was very friendly and answered all our questions was not pushy. Whole process was quick and efficient while still making us feel valued. More
by Virac
Employees Worked With
Ramsey Parnel
July 24, 2016
Great service Love the service at Panama City Toyota. Would not take my Prius to any other dealership. Staff is always courteous and efficient. I feel my business i Love the service at Panama City Toyota. Would not take my Prius to any other dealership. Staff is always courteous and efficient. I feel my business is appreciated here. More
by CJ
Employees Worked With
Donald Gould
July 24, 2016
Great job! All around great job. No frills, in and out faster than any other dealer ever! Professional treatment and the salesmen and finance employees do an ex All around great job. No frills, in and out faster than any other dealer ever! Professional treatment and the salesmen and finance employees do an excellent job. More
by Edward G. Laird
Employees Worked With
John Gause and finance department.
July 23, 2016
Great People Excellent people ... courteous salesperson when we bought our Highlander in 2013. Every visit for routine maintenance has been First Class. My last Excellent people ... courteous salesperson when we bought our Highlander in 2013. Every visit for routine maintenance has been First Class. My last visit was for scheduled maintenance and I have not met a discourteous employee yet. The young man who wrote up it ticket explained what was due, what it would cost and how long it would take. That is the kind of service I like - completely explained but with no pressure. Thanks! More
by Archie
Employees Worked With
I was told but I cannot remember his name ... nice young man!
July 05, 2016
Fixed stuff I didn't even ask about for free! There was a rattling that they fixed for no charge, and they gave me 10% off without any coupons or inquiry. Super nice ppl. I will be going back. There was a rattling that they fixed for no charge, and they gave me 10% off without any coupons or inquiry. Super nice ppl. I will be going back. More
by Debbiemccall1270
Employees Worked With
Tom Cash
June 24, 2016
Excellent Customer Service I showed up for a routine service appointment a day late and an hour early. I was fully prepared to reschedule. Instead of giving me grief for my ow I showed up for a routine service appointment a day late and an hour early. I was fully prepared to reschedule. Instead of giving me grief for my own stupidity, I got the usual warm welcome, and I was able to drive out all fixed up in 45 minutes. I don't think anybody can beat that. More
by Ed Deluzain
Employees Worked With
I think the guy's name was Andrew.
