Panama City Toyota - Service Center

I brought my 2002 Toyota Sienna in today for oil change, when my daughter went back to pick it up for me, I noted the hood was up on the car...my daughter advised the service rep and was advised there was d when my daughter went back to pick it up for me, I noted the hood was up on the car...my daughter advised the service rep and was advised there was damage to the hood when it was brought in....which is not true and was not noted on the service report. After further examination ...the rep determined it was operator error and the service employee had left something up that did not allow the hood to close correctly. Sorry, this Toyota was purchased from this dealer new and it is concerning that a service person cannot close the hood properly, in addition, it really concerns me that a problem with the hood was reported that was not there, which is not the truth! Just because I am a female, this type of treatment does not sit very well....Honesty is a very big part of customer service and car care! More

Kevin Wiese, Assistant Service Manager at Panama City Toyota, was wonderful to me and my husband. We came into the dealership very worried because we had run over something in the road on our trip from Toyota, was wonderful to me and my husband. We came into the dealership very worried because we had run over something in the road on our trip from Birmingham to Panama City, and we knew that we had done some damage to our Highlander. He took our car into the service bay and looked at it for us and told us that we would be okay to drive our car back to Birmingham when our trip was over, and we would not have to spend the whole day having our car serviced. Our gravel shield needed replacing but he said we could wait until we returned to Birmingham. His honesty and integrity is something we will remember and will certainly recommend the dealership and Kevin to anyone we come in contact with. We will be spending lots of time at the beach and I am sure our paths will cross again. He is an asset to the company and surely should be regarded as an extremely valuable employee. He was a pleasure to meet and to communicate with. More

While on vacation, my wife and I were hit by a drunk driver. Matt was able to work me in on Saturday and committed to have us back on the road by the end of the following week. Johnathon took care of driver. Matt was able to work me in on Saturday and committed to have us back on the road by the end of the following week. Johnathon took care of us on the rental car and back to the condo we went. The parts were ordered early the next week, arrived on time, and Matt and Kevin kept us informed every step of the way. Although we love the Panama City/Destin area, my wife and I could not have been happier to get on the road and back home to Tennessee. We wouldn't have been able to do it without Panama City Toyota. Thanks for the help guys! John More

Fantastic service. My truck required brake work (a factory defect)that would take a few days for parts. Walter let me know and immediatly set up a rental car for me to use at no charge. There was no w factory defect)that would take a few days for parts. Walter let me know and immediatly set up a rental car for me to use at no charge. There was no waiting and minimal paperwork involved. My truck was completed on time and the return of the rental was as hassle free as the pick up was. Kudo's to all the toyota team at Panama City Toyota that made this happen smoothly. More

Very friendly and efficient on a very busy day. Well Very friendly and efficient on a very busy day. Well done, and I'll be back. Everyone was courteous, from the person who greeted me, to the sales peo Very friendly and efficient on a very busy day. Well done, and I'll be back. Everyone was courteous, from the person who greeted me, to the sales people, and especially the cashiers. Thank you all. More