Panama City Toyota - Service Center

The service reps are very friendly and they explain your invoice and service you received. invoice and service you received. More

My dealership always provides perfect service whether I have an appointment or just pop in for service! Very courteous and professional staff! Couldn't be more pleased!!! have an appointment or just pop in for service! Very courteous and professional staff! Couldn't be more pleased!!! More

Have purchased between my spouse and I 3 vehicles within the last 10 years. Service for issues relative to recalls or any other maintenance issue HAS ALWAYS TRUMPED the competition. Unfortunately, I was sho the last 10 years. Service for issues relative to recalls or any other maintenance issue HAS ALWAYS TRUMPED the competition. Unfortunately, I was shopping to purchase a truck in 2019. The truck rep. seemed aloof and was at very best not informing me of my potential savings with my credit rating. It actually was insulting as he called me up to 3 times but would NEVER answer my direct questions. I went to Ford and they worked with me and I'm very happy with my truck. Really wanted a Tacoma!! But that was the WORST sales rep I have ever encountered. I'm SURE HE IS LONG GONE. TOYOTA is my first pick. Your approach, attitude, and understanding relative to service and parts EXCEEDS the competition! My Ford has been a nice truck but their Service Department is trianwreck. Wished for a Tacoma but sales rep. wrecked that deal. Thanks for your work. Sincerely, Christopher Johnson. More

Drop off and pick up is always easy and fast! I am always happy with the service and everyone seems to understand how to make the service very efficient! Also, I was walking down the road after I am always happy with the service and everyone seems to understand how to make the service very efficient! Also, I was walking down the road after dropping my car off and one of your service guys picked me up in his golf cart to take me to the service department...he went above and beyond! More

Should not take four times to try to patch my tire to decide I need another tire 2 days decide I need another tire 2 days More

Great Saleman. Terrible truck. All sorts of problems. Blown speakers bad tires ac seats don't cool no bedliner ON A PLATNIUM missing STANDARD platnium options. Did Terrible truck. All sorts of problems. Blown speakers bad tires ac seats don't cool no bedliner ON A PLATNIUM missing STANDARD platnium options. Did not reveal this was a build your own Toyota and the reason the Platnium is missing so many standard options More

The sales person were fantastic. They worked hard and were customer sensitive. Once it reached the finance team, the customer service was lacking. They worked hard and were customer sensitive. Once it reached the finance team, the customer service was lacking. More

Took vehicle in at scheduled appointment time. Work completed timely and professionally. Service Advisor Matt Rowe is great at explaining the service order and anything I need to be aware of. I hi Work completed timely and professionally. Service Advisor Matt Rowe is great at explaining the service order and anything I need to be aware of. I highly recommend PC Toyota Service Department. More

My 2021 Highlander had an issue with the spare tire release mechanism and was replaced under warranty. The part needed to be ordered and came in within a couple of days. I was able to leave the vehicle release mechanism and was replaced under warranty. The part needed to be ordered and came in within a couple of days. I was able to leave the vehicle and take the shuttle home and was picked up at my convenience later in the day. Driver Mark was very helpful. The part was replaced and Matt in the service department kept me informed of the process every step of the way. Very satisfied with the quality of the service department. More

Appointment at 11am for oil change and tire rotation. Two and a half hours later car had not been taken back. It was going to be another hour before it would be done. I was told a number of service perso Two and a half hours later car had not been taken back. It was going to be another hour before it would be done. I was told a number of service personnel were out sick. Unfortunately, this situation has been the rule more than the exception for me so I’m not accepting that as a reason. Spoke with the dealership manager and told him what happened. Had to leave without service being done. I was called the next day by the service manager who apologized and asked to reschedule appointment and said I would be taken care of. Arrived at 11am for the appointment. It was and an hour and a half before the car was taken back and another half hour until I checked out. The service person gave me $20 off my service. Frankly, it should have been free after all this. What is the point of having an appointment? You clearly over schedule with the anticipation of people not showing but that is a really poor policy. More