Perkins Chrysler Dodge Jeep RAM - Service Center

EXTREMELY Dissatisfied with Perkins Service Department EXTREMELY dissatisfied with Perkins Service Department. I recently took my Jeep into Perkins Service Department to have my passenger window fixed. EXTREMELY dissatisfied with Perkins Service Department. I recently took my Jeep into Perkins Service Department to have my passenger window fixed. This was the sixth (6th) time that I have taken the Jeep in for this exact same problem. As of today, the window STILL DOES NOT WORK PROPERLY. Starting about 9 months ago, the window would sometimes not roll down. Usually after a couple of days, the window would start going back up/down again. The first two times I took the Jeep in, they replaced the master power window switch. The third time they replaced the wiring harness in the door. The fourth visit they did nothing because they could not find a problem. Of course as soon as I got back to the house, the window STILL did not work. After the fourth visit, I got the Service Manager involved with the process. I thought that if I told him how frustrated and upset I was because Perkins did not seem to care about my problem, he would put some power behind the process and actually fix my Jeep. When I took the Jeep in the fifth time, Perkins “determined” that the problem was a wiring cable in the dash. I was told that it would take 2 days to fix the problem. Exactly 2 weeks later I picked up the Jeep. For the first couple of days the window worked fine. After that the window stopped working again! Once again I told Don the service manager how frustrated I was and how I felt that his service department did not make my problem a priority. He assured me that was not the case. For some reason, I took the Jeep to Perkins a 6th time. I figured the 6th time they would make me a priority. One of the first things that my service advisor told me when I arrived that day was that they were “about 1-day behind” and probably could not look at the Jeep until the afternoon. I told him that I could only give him two days to work with the Jeep. This time they could not find a problem with the window. They said the window motor seemed to be working fine. At the end of the second day I told my service advisor that I just wanted to pick up my Jeep. When I went to go get the Jeep, there was no paperwork and my service advisor told me that he would mail it to me the next day. I talked to the service manager and he said that he would make sure that the paperwork was mailed out to me the next day. After not receiving the paperwork for two weeks, I had to call Perkins customer service and ask for them to get the paperwork and send it to me. As I expected, the paperwork says pretty much nothing. I guess “nothing” is what Perkins did the SIXTH time to try and fix my Jeep! I’m writing this review about 2-weeks after my sixth visit. My window still does not work properly. I figured if I waited a little and I talked to customer service and the service manager, Perkins would go out of their way to try and fix my problem. I haven’t heard anything from Perkins in the last two weeks. Also, I had gotten Chrysler involved with my problem after my 4th visit. They assigned a case manager to try and “help” me get my problem solved. Just like Perkins, they seem to have written off my problem. I haven’t heard anything from Chrysler in the last couple of weeks. Overall: I DO NOT RECOMMEND using Perkins Service department. The only reason that I continued to use their service department is because I bought my Jeep Wrangler from Perkins. I am going to go and try to have my window fixed at another dealership in the future. Also, I really do not recommend buying Chrysler/Jeep products. Our last two cars had been Honda’s. I had very little problems with both of my Honda’s. I’m still driving a 10 year old Honda CRV with 100,000 miles. I’ve barely had any problems with the car. For future car purchases, we are going to go back to Honda. Honda builds quality products that lasts. Also, when you do have a problem, Honda make sures the problem gets fixed the first time. It does not take 6 times to NOT FIX a problem. More

Standard Oil change An oil change is an oil change, but Perkins got me in and out in under a half hour, which I really appreciated. Went expecting to be there an hour or An oil change is an oil change, but Perkins got me in and out in under a half hour, which I really appreciated. Went expecting to be there an hour or more. More

Service I am visiting Colorado for the summer and needed an oil change before my return to California. Great service in the express line. Very friendly serv I am visiting Colorado for the summer and needed an oil change before my return to California. Great service in the express line. Very friendly service people. More

Service Department I recently took my jeep Cherokee in to get an oil change. Everyone was extremely friendly and helpful. Laura recently sold me my jeep about two months I recently took my jeep Cherokee in to get an oil change. Everyone was extremely friendly and helpful. Laura recently sold me my jeep about two months ago and was nothing but pleasant and easy to work with. I would for sure buy my next car from Laura and continue to work with this dealership. More

Excellent and professional service Every time I have taken my truck in for service I have experienced prompt and courteous attention. The attendants have been knowledgeable, helpful and Every time I have taken my truck in for service I have experienced prompt and courteous attention. The attendants have been knowledgeable, helpful and thorough. The waiting area has been clean and comfortable and the work has been completed to my satisfaction. More

Ron booze is amazing! ♡ Ron booze worked his magic to get me into the truck I wanted not a vehicle that someone else presured me into buying. Once my mind was set on this tru Ron booze worked his magic to get me into the truck I wanted not a vehicle that someone else presured me into buying. Once my mind was set on this truck he made it happen. He made my dreams come truck and stayed in my price range :) couldn't be happier with the choice I made thank you so much! More

Great Service Bess and her team gave me great service and answered all my questions. And they even told me that I would receive something in the mail about my passe Bess and her team gave me great service and answered all my questions. And they even told me that I would receive something in the mail about my passenger air bag. More

2015 JGC Shifter Recall At 7 in the morning, Bess was in a good mood which was nice to work with someone like that 1st thing (before I had coffee). Best part, she got my jee At 7 in the morning, Bess was in a good mood which was nice to work with someone like that 1st thing (before I had coffee). Best part, she got my jeep done before lunch time!!! Thanks Bess!!! :) More

As always, the service department staff are very courteous The staff at Perkins service department are very courteous and thorough. They always make themselves available to answer any questions we may have. The staff at Perkins service department are very courteous and thorough. They always make themselves available to answer any questions we may have. They always treat us like we are the most important customers. I would recommend the service department to anyone. You will not be disappointed. More

"Brock Diehl" excellent Service Rep. I always get our trucks serviced at Perkins for one main reason, Brock Diehl. Besides regular service needs, Brock has always gone far above and beyon I always get our trucks serviced at Perkins for one main reason, Brock Diehl. Besides regular service needs, Brock has always gone far above and beyond to help me in contacting and dealing with my auto insurance and extended contracts people, making sure I'm getting treated fairly. He has helped me save a considerable amount of money over the last couple of years. He always makes sure my needs are met. I hop you appreciate Brock as much as I do. EJ Fesler More