Phillips Toyota

OUTSTANDING SERVICE Here is a copy of the letter I sent the general manager: Mr. Tony Viero, General Manager Phillips Toyota 8629 U.S. Highway 441 Leesburg, FL 3478 Here is a copy of the letter I sent the general manager: Mr. Tony Viero, General Manager Phillips Toyota 8629 U.S. Highway 441 Leesburg, FL 34788 January 29, 2019 We would like to commend Phillips Toyota on your outstanding customer service. We recently leased a 2019 Avalon and the process of doing so had to be one of the most positive purchasing/leasing experiences we have ever gone through. We were warmly greeted by Jack Jackson upon arrival with a nice handshake. This is one of my personal barometers indicating the salesperson has engaged with me. We told him we were in a “looking” mode, trying to acquire details about several models. That did not deter his enthusiasm. one bit. Jack was most informative, knowledgeable, patient, personable, and comfortable “like an old shoe!!! I would like to add here that we came from a near-by dealership, very disheartened by the way we were treated. The contrast between the other dealership and Phillips was incredible! We then had the opportunity to meet with Mike Kuhn and exchange information…another great handshake!!! We enjoyed his sincerity regarding several options. From there we were introduced to Dennis Jacinto who made our massive paper signing easy and seamless. And guess what? ANOTHER great handshake!!!! We learned a lot from Dennis and chose leasing a vehicle versus buying outright, a first for us and definitely the way to go! We are not only impressed with your associates and customer service, but the extraordinary added warrantees you offer are first rate. Your customer support is exceptional. Thank you for making the dreaded car buying experience one that we truly found enjoyable and gratifying. Most sincerely, Carol and Ed Haith More

Superior The experience was straightforward, simple and no pressure. My salesperson was honest, agreeable and pleasant. I would encourage anyone who wishes to The experience was straightforward, simple and no pressure. My salesperson was honest, agreeable and pleasant. I would encourage anyone who wishes to lease a new car to go straight to this dealership and speak with Billy. The showroom environment was calm and businesslike. Dennis was quick with the figures. I took possession of my Corolla the day after visiting the dealership. More

Great customer concern Everyone was pleasant, knowledgeable and considerate of my interests. The choice of the van was to make it extremely easy for my wife to enter and ex Everyone was pleasant, knowledgeable and considerate of my interests. The choice of the van was to make it extremely easy for my wife to enter and exit. More

"The buying a New Car Experience" Buying a new car is my least favorite thing to do. Although having a new car is always exciting, the process of purchasing a new car can be very stres Buying a new car is my least favorite thing to do. Although having a new car is always exciting, the process of purchasing a new car can be very stressful. I have always believed that I will always come out on the short end of the deal knowing there was always more that the dealer could of done. I went to Phillips for 2 reasons, first, when I first arrived in Florida I had trouble with my 2006 Highlander that required a new battery. I arrived there without an appointment and the friendly service staff was more than happy to assist me. I was in a bad position knowing that as soon as I shut off my car I would be stuck. What brought the experience over the top is when they told me that the battery had a dead cell and needed replacement but they did not have one available but told me that they would find one at a local distributor and if fact they did. Not only did they replace the battery but I was on my way within a hour after arriving and as I said previously, no appointment. The second reason was I was refered to the dealer from a friend who was in the market for a vechicle as well. I met Bill Mason who was not only a very knowledgable salesmen but a gentlemen as well. I was upfront and honest with him on my past experience buying cars and he returned the favor by showing me respect and addressing my concerns. We ended up buying the car and we feel that we got a fair deal and Bill made the whole process enjoyable and less stressful. I am looking forward to enjoying one of the most reliable vehicles on the road today and being part of the Phillips family. THANK YOU BILL. YOU ARE THE BEST !!! More

2019 Rav 4 Billy Mason was OUTSTANDING to work with. He was NEVER pushy. Just let us look at the vehicle, test drive it several times, because he knew we were c Billy Mason was OUTSTANDING to work with. He was NEVER pushy. Just let us look at the vehicle, test drive it several times, because he knew we were comparing it to another manufacturer's vehicle in the same class, which he never put down by the way...He answered all our questions knowledgeably and honestly and ALLOWED us time and space and time to make our decision. I truly believe he just wanted us to us to buy the best vehicle for us! And when it came time to purchase the car, I believe we purchased it at a fair and reasonable price and their service so far, has been EXCEPTIONAL. Super friendly staff...It was the most painless car buying experience I have ever had. Billy & Phillips made buying our New Rav 4 actually enjoyable!!! More

The best service I have brought 5 cars from them! And yesterday we added a 2019 Toyota Tacom TRD Sports! We didn’t have the time to pick it up so Steve and Anthony wer I have brought 5 cars from them! And yesterday we added a 2019 Toyota Tacom TRD Sports! We didn’t have the time to pick it up so Steve and Anthony were more than accommodating to deliver the car to hour house which by the way is a 1hr away from them, I will highly recommend them More

financing Phillips finance will put all your personal, private information out on the internet trying to find the best rate for you..to finance your auto purch Phillips finance will put all your personal, private information out on the internet trying to find the best rate for you..to finance your auto purchase/lease .5 -6 companies will then have your ss# and all your personal info. and they will contact you..all these companies will hit your credit rating with the credit bureaus and it will reflect negatively on you..regardless of what the Phillips fiance people tell you. not good in todays society with identity theft being such a high priority. why do you want anyone to have your personal information..unless you want them to have it???? be aware when you finance anything with Phillips Toyota. More

They rip off elderly people! Sonny is a rat. This guy makes his living by taking advantage of elderly people! I went with my mom to set up a deal on a Camry. He couldn’t take adva Sonny is a rat. This guy makes his living by taking advantage of elderly people! I went with my mom to set up a deal on a Camry. He couldn’t take advantage of me because I know the business. Unfortunately I couldn’t come back with my mom to do paperwork and pick up car. She ended up leaving with a different Camry for $11,000 more that the agreed rice. The only difference rims and a JBL sound system. What a con artist!!! More