Phillips Toyota

No Pressure Dealership Very friendly and helpful great experience buying a new vehicle.Burt was most helpful,courteous and knowledgeable about his products . The warranty is Very friendly and helpful great experience buying a new vehicle.Burt was most helpful,courteous and knowledgeable about his products . The warranty is outstanding that Phillips gives with new purchases More

Outstanding Sales Rep! Can't say enough about Royce Moreland. Very professional and a great personality. Finance department needs an attitude adjustment! Bad experience! Can't say enough about Royce Moreland. Very professional and a great personality. Finance department needs an attitude adjustment! Bad experience! Ended up paying cash! More

Professional Everyone is very professional knowledgebase friendly attentive. Service was quick they explained all the features on the car i was interested in. Pi Everyone is very professional knowledgebase friendly attentive. Service was quick they explained all the features on the car i was interested in. Picked up my car rhe next day More

OLD, REFURBISHED LEATHER SEATS ON NEW CARS? Phillips Toyota could have earned five stars, but the following review will show why they scored as just average, or below. Upon receiving my vehi Phillips Toyota could have earned five stars, but the following review will show why they scored as just average, or below. Upon receiving my vehicle, I noticed that the leather seats appeared to look as though they were possibly used. (I had the seat covers replaced with leather.) Upon pointing this out, the vehicle was reclaimed and driven all the way back to Leesburg, placing many miles upon it no less as I live at a great distance. But, ok, as long as they fix it, right? Well, the vehicle was returned to me with the seats showing the same symptoms of being possibly used. (It was not something that was easy to notice, but I had caught a glimpse of it when putting the rear seats down.) Tired of the back and forth (I had also had a few other issues which had to be worked out), I decided to drop the issue. It was clear to me they had not fixed the problem, but maybe the seats were ok after all and I was just reading too much into something minor. I had owned the vehicle about 7 or 8 months when I noticed that the front drivers seat appeared unusually worn. The leather was looking as though it had some dark staining across it. I attributed it to some clothing that I had purchased which I felt had dye issues, and wanted to be honest and not ask the dealer to replace something that I felt was perhaps not their fault. However, in the process of trying to see if this could be resolved, at least several people told me that they did NOT think it had anything to do with dye issues from my clothing. They insisted that it appeared as though the seats were perhaps already old, and had just been recovered to look new. When I questioned, one man insisted quite emphatically that given the age of the car, the seats should NOT look like they did. He felt that they looked "worn-in" the way I understood him. I was told that someone could have easily taken old seats, and repainted the leather. It was this "paint" that they claimed could be coming off, revealing the darker "shading" effect that was causing the seats to look permanently "dirty." This was at the location of a Toyota dealership by men who repair cars; not just mechanics who handle engines. I still was hesitant, however, and did not want to ask the dealership to replace something if it was not their error. The dealer was contacted before a year was up, but we did not hear back. (I did hear back from a former employee who now worked at another location, but not the dealership.) As a result, I let one year go by...and then some. I am now at one year and eight months of owning the vehicle, and the front drivers seat looks awful. Not only is it clearly darkened all over - very evenly - as compared to the other seats, but it looks so worn and broken in. I am not an expert in cars, but I am starting to wonder if my initial skepticism - that I was given used seats - was correct. It makes no sense why they look so broken in on top of the odd staining. To add to the matter, the SAME vehicle was purchased by another person who was with me just a few days or so before mine was purchased. This individual weighs much more than me (well over 200 pounds), and has a harder time getting in and out of their driver seat - having to slide in and out with more weight and pressure and difficulty. Yet their seats (factory seats) are not physically broken down as mine are by far - they still look strong and sturdy, virtually like new. The comparison for two cars purchased at practically the same time (just a matter of days difference) is striking Given all of these things, I am starting to wonder if the skepticism of others was correct, when they insisted that these were not new seats. One person who had told me that was at the location of a Toyota Dealership up north, who worked in the back lot restoring vehicles that were in not very good condition. Another was the man who details my car, and deals with cars constantly on a daily basis. He insisted that if I looked at the way the seats were worn and broken down (besides the dark staining) it was clear they were old. He just kept shaking his head, saying that no, these should not look as they do at their age. Sadly, the seat looks old, ad contributes to making my car look permanently dirty, and there is nothing I can really do about it. Furthermore, this dealership still owes me two other products that were purchased at the time the car was. A year and eight months later, I am still waiting on them. One they told me just to take somewhere else and have done, which made it more complicated and I just dropped it, which was a letdown as it was actually one of the things that had helped me to seal the deal with THEM - not another location. This is the reason why I am rating it as two stars. Yet at the beginning I mentioned that they could have had five stars - and this is true. The service was great in everything else, and they really went out of their way on a number of other things. I was going to give them a high rating initially, but all of this - and a few other things - has quite modified that. If you are going to buy here, be careful about adding leather to your seats, or any other alterations or modifications that you make. Unfortunately, two stars as a result of my experience with such things. Finally. I have noticed on at least one other site so far (and I am just getting started with car reviews, so I have not been to many other sites yet), that the dealership happily responds to the positive reviews, but not the negative ones. Hmmm... More

easy deal Felt it was an easy process and I got a fair deal. I liked working with Tracy no pressure made it a great experience. Everyone was super nice ! Felt it was an easy process and I got a fair deal. I liked working with Tracy no pressure made it a great experience. Everyone was super nice ! More

salesman we had a great salesman by the nickname of AB, he showed us all the features on the Rave-4 , he insisted that we take it out for a test drive, and fou we had a great salesman by the nickname of AB, he showed us all the features on the Rave-4 , he insisted that we take it out for a test drive, and fought hard to give us a good price. More

Can't say enough about Phillips Toyota and Sonny! This was our 5th car purchase and it was as wonderful as the first experience. Sonny is always helpful before, during, and even after the sale. We act This was our 5th car purchase and it was as wonderful as the first experience. Sonny is always helpful before, during, and even after the sale. We actually enjoy the car buying experience at Phillips Toyota and are satisfied with our purchase. Sonny always says hi when he sees us at the dealership for oil changes! More